SCOTLAND & NORTHERN IRELAND 1999-2008Responsible for the maximisation of regional profitability and delivering commercial targets through managing and leading the regional team9 corporate and 4 agency operated locationsDevelopment and implementation of regional strategic objectives and operational plan to meet national business and regional annual profit and commercial targetsAs a member of the UK Management Team, contribute to the evaluation and development of operational strategy and performance in co-operation with the wider team to deliver business strategyDrive and manage the people & talent management agenda at a regional level, with appropriate HR services and support. Build and grow people capability ensuring a comprehensive succession plan regionally and at country levelMaintain a positive employee relations environment and promote a healthy, high performance culture within the region Actively pursue customer feedback to continually develop and improve user satisfaction Building customer and industry contacts including BAA, to gain market intelligence, promote the business, in conjunction with the sales team negotiating and managing regional & national contractsManage at a regional level damage, service, repairs and warranties, replacement parts and service, Avis Assistance, sub contracting, transportation, and fleet disposal

Head of regional operations

Maximise regional fleet utilisation, through effective fleet forecasting, pricing and yield management, planning and utilisation to support delivery of regional and national profitability and commercial targetsContribute to the development of and support the implementation of a regional operating plan to deliver the UK business plan and the strategic intent of the businessThrough effective and focused Station support visits ensure the provision of a quality of service that meets the Avis standards, implement procedures and processes to reflect the Avis Brand requirements and quality assurance standardsContribute to the evaluation and development of fleet strategy and performance in co-operation with the wider fleet and operational team to deliver business strategyManagement of new fleet distribution and sale of used fleet cars

Maximise regional fleet utilisation, through effective fleet forecasting, pricing and yield management, planning and utilisation to support delivery of regional and national profitability and commercial targetsContribute to the development of and support the implementation of a regional operating plan to deliver the UK business plan and the strategic intent of the businessThrough effective and focused Station support visits ensure the provision of a quality of service that meets the Avis standards, implement procedures and processes to reflect the Avis Brand requirements and quality assurance standardsContribute to the evaluation and development of fleet strategy and performance in co-operation with the wider fleet and operational team to deliver business strategyManagement of new fleet distribution and sale of used fleet cars

Managing various station locations within the UK operation including Glasgow AirportCommercial management of business including effective rate and yield strategy and ensure ownership at station levelAchievement of all legislative compliance in Health and Safety through risk assessment, training and team working Ensuring accurate financial control and audit processes in adhering to all key company policies to achieve Station compliance An effective member of the management team in support of the Regions key objectives Working with Station Supervisors and staff members to lead the team through effective performance management, excellent communication skills, planned recruitment, training and team development, and efficient manpower planning of the people resource Previous to this I was employed in various staff positions at AVIS, having originally joined the organisation as a car valeter.