Alan Patten Email & Phone Number

Redhill, Gb

Redhill, Gb

London, Greater London, United Kingdom

Complaint Handler providing guidance and support to the business in the management and resolution of non-regulated Complaints, Incidents and Errors & Omissions for Mercer from a business risk perspective. Analyzing complaints data and preparing MI to feedback to the business on trends, age analysis and costs of complaints and E&O's.

Orpington

In my new role I provide guidance and support to the business in managing and resolving non-regulated complaints and incidents, keeping focus on TCF principles and any potential risks to the business.

Orpington, Kent

In my position as Scheme Owner I am responsible for the administration of many Defined Benefit and Defined Contribution schemes. Duties include preparing cash flows, arranging investments and disinvestments of clients assets, preparing administration and governance reports, ad hoc project work, GMP reconciliations, pensioner payroll reconciliations, buy-in's. I also monitor and check work completed by the Pensions Administrators, including calculations, letters, reports etc. I liaise closely with the Client Relationship Managers to ensure the clients are more than satisfied with the administration and consultancy services provided.

Aldgate, London

*formerly Bluefin Corporate Consulting Ltd / formerly SBJ Benefit Consultants LtdPensions Administrator for the Trust Based Admin team dealing with both DB and DC Schemes for various small to medium sized companies. Dealing with all aspects of day to day administration from ‘cradle to grave', including investments of trustee assets, regulatory reporting, preparing stewardship reports, reviewing client cashflow etc. Ensuring policy & procedure are adhered to and Service Level Agreements are met.

Aldgate, London

*formerly called SBJ Benefit Consultants LtdPensions Administrator for the Trust Based Admin team dealing with both DB and DC Schemes for various small to medium sized companies. Dealing with all aspects of day to day administration from ‘cradle to grave', including investments of trustee assets, and regulatory reporting. Ensuring policy & procedure are adhered to and Service Level Agreements are met.

Romford, United Kingdom

Barclays Life Assurance Co Ltd was 'outsourced' to Liberata Financial Services on 01 Nov 2002.I was TUPE’d over and my job role/description remained the same. Office was relocated from Forest Gate in East London to Romford in Essex.Senior Pensions Administrator dealing with Executive Pension Plans for the Barclays Life contract. Dealing with all aspects of Executive Pensions from 'cradle to grave', ensuring Service Level Agreements are achieved, producing & maintaining accurate work reports, reviewing processes, monthly controls, updating and documents/forms to ensure compliance with the changes in pension legislation, training staff, authorising work, and project work.

Forest Gate, London

started from school aged 16 as a premium collection clerk, then moved on to become a calculations clerk, then a pensions clerk and then promoted to a pensions administrator role.Pensions Administrator role - dealing with Executive Pension Plans. Dealing with all aspects of Executive Pensions from 'cradle to grave', ensuring Service Level Agreements are achieved, producing & maintaining accurate work reports, reviewing processes, monthly controls, updating and documents/forms to ensure compliance with the changes in pension legislation, training staff, authorising work, and project work. Promoted to Senior Pensions Administrator grade.