Alan Pendleton Email & Phone Number

• Performed all tasks related to underwriting and onboarding of new merchants, including risk analysis, chargeback analysis, and thorough documentation review
• Created and maintained system in Smartsheet that is currently used by the entire department and management team for tracking status and statistics for all acquiring merchant onboarding and underwriting, and for.
• Assisted in formation of Acquiring Underwriting department, including training new employees, documenting processes, and establishing procedures
• Created, managed, and completed project to clear backlog of multiple years’ worth of data entry into CRM system, including overseeing the day-to-day productivity, workload, and schedules of 5 temporary employees hired.

• Performed daily ACH processing including uploading and processing files to core system, verifying data, and generating origination file for submission to Fed
• Assisted in conversion of data to ACHPlus system, including testing software, preparing data for conversion, and verifying data in test environment
• Performed wide variety of tasks related to ACH including research, working with Synergy report archives, setup and maintenance of blocks and filters, reviewing returns and sending notices to customers, review of.
• Performed daily Positive Pay processing including downloading files, uploading and processing to core system, and verifying data
• Performed daily Lockbox processing including opening and sorting mail, scanning work, correcting and balancing batches, and resolving issues as needed

Johnson City, Tennessee Area

• Provided comprehensive customer support for full product suite of intranet-development software designed for use by financial institutions
• Trained clients on the use and implementation of full software product suite
• Performed functional and usability testing of all software releases and updates
• Developed and maintained documentation for full software product suite

Lebanon, VA

• Wrote and maintained all documentation, both functional and technical, for a comprehensive web-based software system used to manage the financial and administrative operations of federal government agencies
• Wrote, edited, proofread, and updated user guides, online help, release notes, and other internal and external documentation using product-specific tools including Adobe RoboHelp, Microsoft Office, Adobe Acrobat, Adobe.
• Performed functional and defect testing of all modules within the software suite

Greeneville, TN

• Supported companywide software needs for more than 600 users, including installation, training, support, and troubleshooting
• Co-managed companywide check imaging and research software conversion
• Managed projects including creation of external company website and Intranet
• Designed, built, and maintained databases using Microsoft Access and Visual Basic
• Tested new software to ensure usability and accuracy of data from conversions
• Provided first-line hardware and software help desk support to internal users

Kingsport, TN

• Client: Eastman Chemical Company
• Monitored and supported worldwide network of servers and other devices for hardware, software, and services
• Evaluated and took appropriate action for alerts from system monitoring tools
• Investigated and took corrective action for local and remote backup system errors
• Performed functional and usability testing on a variety of web browsers in different environments, and reported discrepancies using tracking software
• Wrote, edited, and updated documentation in a dynamic environment

Bachelor Of Arts - Ba, English Language And Literature, General, 3.9 Gpa

Activities and Societies: Graduated Summa Cum Laude

Associate Of Science - As, Computer And Information Sciences And Support Services, 3.8 Gpa

Activities and Societies: 1 of 5 students in graduating class nominated as Outstanding Student of the Year, 2000