•Lead organizational alignment projects to evaluate departments from people, process, and systems perspectives, and lead change management initiatives to maximize operational efficiency and minimize waste. Develop and lead multi-site Operational Quality and Continuous Improvement team. Train, Mentor, and Coach team in principles of Quality, Operational Excellence, Project Management, and Operational Change Management. Champion culture change in the operation.•Training Program Design and Implementation for Workforce optimization. Develop skill matrices to manage employee skill profiles, create career paths, and identify cross-training opportunities. Implement train the trainer initiative to execute training.•Support ISO 9001:2015 QMS Facilitation. Integrate LSS principles with the QMS. Train internal auditors and develop layered process auditing program. Revamp quality and operational procedures and documentation to drive continuous improvement.

Led all quality and people improvement initiatives throughout the business unit. Transformed LVI approach to quality by developing, managing, and expanding, the Quality/Continuous Improvement Program for LVI military logistics contracts to meet contractual requirements and drive effective monitoring, continuous reporting, and performance excellence•Created quality organization focused on information and resource sharing across contract programs resulting in integrated quality programs throughout business unit.•Hired and trained a new quality team on ISO Quality Management, process improvement, and project management principles as preparation for program-wide dissemination.•Standardized workforce body of knowledge by leading project to review, optimize, document, and control all standard policies and procedures.•Revamped quality auditing program to align with ISO auditing methods resulting in refined and improved measures and reporting.•Designed and implemented a successful corrective action program that resulted in systematic close out of all quality issues in a timely manner. Corrective Action issue closure rate over 97%.•Cultivated collaborative relationship with the government customer group to drive operational excellence resulting in unprecedented customer satisfaction and a highly favorable contractor performance rating.•Spearheaded the writing of the quality section of contract proposals as member of the proposal writing team that received high marks by the technical evaluation board. •Improved employee efficiency by implementing a train the trainer initiative resulting in all 350 employees being capable of properly executing program mandated procedures.

Directed all organizational development activities including training, coaching, 360-degree feedback, human capital planning and performance management. Provided guidance and assistance in all employee matters related to company policies and procedures, leadership development, company benefit packages, safety, hiring, discipline, investigations, performance counseling, and terminations.•Managed the Employee Climate Survey project, debriefing departments on survey results and coaching managers in acting on identified areas for improvement.•Restructured the Performance Evaluation Program to streamline documentation, and trained managers on improved goal setting and concepts of daily performance management.•Designed and executed a Manager Training Program focused on standardizing the managerial body of knowledge across the organization.•Directed the Organizational Process Review (OPR) Project to identify process streamlining opportunities that yielded over $127,000 in savings.•Developed a Continuous Improvement Program to manage projects identified in the OPR and tracked the progress of 165 projects to completion.•Optimized human resource department efficiency by developing standardized procedures and training sessions for recruiting, progressive discipline, and accident investigation.•Conducted ISO Internal Auditor training and mentored the Compliance Manager in the implementation, maintenance, and improvement of the ISO Quality Management System (QMS) resulting in continuation of certification.

Strengthened the QMS by effectively leading internal auditing teams, training internal auditors and changed culture to focus on identifying and resolving internal issues. Initiated, designed, and managed the Company-Wide Employee Development Program that resulted in improved morale and better communication at all levels of the organization.•Led the design and implementation of an ISO 9001 QMS on schedule and within budget earning the 2007 AIDA Corporate Workmanship Award.• Initiated, designed and managed the Company-Wide Employee Development Program that resulted in improved morale and better communication at all levels of the organization.• Upgraded enterprise-wide process efficiency by spearheading process improvement initiatives through the Continuous Improvement Program.•As part of SAP implementation team, translated all documentation into Japanese and led training of all Japanese associates in utilization of new system.• Directed departmental managers in the development and improvement of ISO documentation resulting in consistent processes, reduced errors, and buy-in to the QMS.• Expedited the assimilation of new employees by restructuring the New Hire Orientation Program.•Trusted and respected by senior leaders for speed and accuracy of translated (Japanese-English, English-Japanese) technical and commercial documents for domestic and international divisions. •Improved cross-cultural communication and cohesive decision making by providing executive level translation services.