Technology Support It Consultant
Current-Responds to users requests for information and assists in challenge resolution.-Contribute necessary skills to help accomplish team objectives.-Develops and maintains close client ties and client focus.-Maintains contact with end users on operational and production problems.-Develops and uses documentation and knowledge to assist in challenge resolution.-Continual follows up with teams and co-workers to ensure resolution and client satisfaction.- Develops and provides feedback on knowledge management scripts for continuous improvement and usage of database.-Develops in-depth functional knowledge IT areas of the business and while gaining general functional knowledge of departments.- Develops in depth knowledge of IT support tools for monitoring and reporting.-Promotes and sustains effective working relationships with other departments and personnel that support a shared vision.Communicates Effectively: Expresses ideas clearly and simply, listens to others and promotes the timely and ongoing flow of information to and from others.Planning/Priority Setting: Sets realistic milestones and actionable plans to support successful project achievement.Analysis / Decision Making: Gathers relevant information efficiently, applies logic in solving problems and making decisions, using data to support recommendations and weighing risks and predicting benefits and costs.Customer Focused: Actively seeks in-depth understanding of all department needs, finds new ways to get closer to end users to increase their satisfaction.Technical Expertise: Demonstrates proficiency across broad range of technologies understands and fully leverages the features and functionality of appropriate technologies.Teamwork & Collaboration: Shows ability to communicate clearly, simply and effectively.Flexibility/Adaptability: Reacts quickly to changing circumstances and priorities.
