Alan Pitcher Email and Phone Number
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A visionary and performance-driven Information Technology Executive. Transformational manager and key member of technology leadership team, with a successful track record of aligning business strategy and technology to deliver strategic IT initiatives that improve processes, systems, and profitability. Exceptional communication, negotiation, and presentation skills. Influencer with the ability to build robust and mutually beneficial business relationships at all levels. Highly adept at translating complex technical details into audience-appropriate terminology.♦ Extensive experience building, developing, and leading high-performing, geographically diverse IT teams.♦ 20+ years of Leadership and Technology Delivery, Driving Customer/User Success Outcomes, Technology Management, Systems Analysis, Enterprise Architecture - Design & Integration, Technical Administration, Software Engineering, Governance, Compliance, and Business Development. Managing Multiple, Concurrent High Impact Technology Applications, Projects, and Recovery Processes for multiple industry verticals. ♦ Wide-ranging experience successfully interacting with key stakeholders including boards of directors, executive leadership, and line management regarding technical transformations and the strategies and approaches needed to optimize business performance.♦ Successful negotiation of complex business and technical solutions, internal and external SLA’s, building strong relationships with stakeholders and vendors.♦ Extensive experience conceptualizing and executing full-lifecycle projects and programs from planning to completion. Able to proactively identify and mitigate gaps and other project risks, as well as operate as a facilitator of risks, issues, and change control/management processes.♦ Passion for creating vision, setting course, and aligning people, technology, processes, and relationships to deliver operational excellence.CORE COMPETENCIES★ Enterprise IT Leadership★ Operations Management★ IT Strategy / Implementation★ Large-Scale Global Infrastructure★ Roadmaps / Process Improvement★ KPIs / Metrics / Monitoring★ Data-Driven Solutions ★ Project / Program Management★ Agile Team Building / Development★ Performance Management★ Risk ID / Mitigation / Management★ Network / Information Security★ Digital Innovations★ Business Strategy / Advisement ★ Ecommerce / Internet Technologies★ Agile Methodologies★ Customer Success Initiatives★ Contracts / Negotiations★ Cross-Functional Collaboration★ Financial / Budget Management★ Vendor / Stakeholder Relationships
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Chief Operating Officer And Chief Information OfficerPeak Credit UnionChicago, Il, Us
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Chief Information Officer At Twinstar/NwcuTwinstar Credit Union Jun 2023 - PresentOlympia, Wa, Us -
Chief Information OfficerNorthwest Community Credit Union Apr 2021 - Jun 2023Eugene, Or, Us -
Chief Technology OfficerAlliant Credit Union 2019 - Feb 2021Chicago, Il, UsPromoted to lead Alliant Technology architects, developers, and engineers responsible for the continuous development and improvement of in-house Mobile and Web banking products, Alliant’s Consumer Loan Origination product, and all other applications integrated into these products. Responsible for overall planning and implementation of Alliant Credit Union’s digital technology strategy. Oversee and manage NCUA ONES regulatory audit response and remediation.★ Led the planning and delivery of Alliant Credit Union’s 3-year Cloud and Data Center program focused on migrating Alliant’s in-house developed applications to the Microsoft Azure Cloud and reducing Alliant managed data center footprint by 50%. • Direct operations, provide leadership and oversight, including tracking KPI’s, supervising, training, mentoring, coaching, and developing leadership team members. Evaluate individual performances, skills, and create personal success plans.• Research and remain current on emerging technologies, best practices, and function as a Subject Matter Expert (SME) in these areas, maintaining an agile posture on technology changes, spearheading technical advancements, and competitive advantages. • Establish effective partnerships with business unit leaders serving as the primary point of contact to external vendors including negotiating contracts, RFQ’s and RFP’s, and ensure contractual requirements are met.• Maintain network security, risk, and data loss prevention ensuring infrastructure is well-protected from attacks through both controlled hardware/software installation and staff education.• Full financial accountability, including management and oversight of $45M OPEX, $15M (Capital & Opex) budget.• Successfully led the establishment of Robotic Process Automation (RPA) capability at Alliant Credit Union. -
Vice President Information TechnologyAlliant Credit Union 2011 - 2019Chicago, Il, UsLed Alliant’s digital software and data development efforts as well as leading the organization's day-to-day technical service desk, operations, and infrastructure teams which adopted a number of IT Service Management best practices ensuring IT Governance and Regulatory adherence up to and including the NCUA ONES examination after Alliant eclipsed the $10B asset mark. Created and led multiple new teams and FTE growth from 35 to over 100 technologists.* Led the mobile banking and consumer loan origination system (CLOS) Architect, software, quality and release engineering resources in a SAFe product development environment.• Established the Alliant’s Mobile Application Development team, the Software Quality Assurance & DevOps team, and the Application Reliability and Digital Platform Teams responsible for API Gateway, Marketplace, and application modernization. Created the data services team and led the data warehouse re-design initiative.• Introduced Agile Scrum development into Alliant and played a key role in integrating Scaled Agile Framework (SAFe) enabling better planning across all agile teams as well as dependency discovery and ultimately value to the member.• Led offshore development partner search for Alliant resulting in two offshore development partners.• Led core technology refresh replacing legacy servers, storage, and network hardware with Cisco UCS servers/switches, Network Appliance storage, VMWare virtual machine software.• Introduced IT service management (ITIL) to Alliant Credit Union resulting in business/technology SLA’s leading to improved uptime and customer satisfaction.• Led a process improvement project to create and implement a robust disaster recovery plan that exceeded both board and auditor expectations.• Cross-functionally partnered to create and lead the formal project portfolio management practice.• Successfully led the development of the Alliant Credit Union prototype Amazon Echo skill.
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Managing Director, Infrastructure & Performance Architecture - Tribune TechnologyTribune Media 2009 - 2011Chicago, Il, UsPromoted to lead a team of Software developers, architects, and engineers responsible for technology innovation and standards that ensured the business effectively executed its strategy. The team was responsible for all company networks, systems, and applications and ensuring their performance to internal and external customers. ★ Managed the day-to-day operations of the IT department, directing budgeting, strategic and tactical planning, operational expenditure statements, business process re-engineering, and system strategy.• Analyzed the needs of the IT department and established priorities for Enterprise-wide initiatives in developing new system modifications and updates.• Managed and led team responsible for the Digital environment running Tribune Companies 11 newspaper websites including latimes.com and chicagotribune.com.• Managed and led the development team creating Tribune’s B2C/B2B order management system. • Responsible for the implementation of the Saxotech/DSI ERP circulation system for the Chicago Tribune.• Served as an executive for the company’s Enterprise Architecture Program within the corporation’s enablement portfolio, including reference architecture and standards selection process.• Selected outsourcing partner for Tier 1 systems monitoring and triage ending years of one-off server and application monitoring solutions, leading to improved response time and managed expenditures.• Directed on-boarding of external business customers to Tribune Company’s online web publishing platform.• Directed the planning and deployment for Tribunes interactive product delivery from two active data centers providing full geographic redundancy to the company websites. -
Director, Infrastructure - Tribune TechnologyTribune Media 2008 - 2009Chicago, Il, UsDirected the technical Network, and Systems design for Tribune's new data center in Chicago.★ Formed and led the Enterprise Reporting and Data Services team within Tribune Technology.• In 2008 Tribune Company was purchased by Sam Zell which placed the company under a heavy debt load. Personally identified, defined, and executed on projects saving the company over $700k annually. • Orchestrated technology refresh for TI saved $280k annually in hosting and maintenance costs. Additionally, TI received $5k from Pacific Gas and Electric for replacing older hardware with energy-efficient hardware.
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Sr. Manager, Internet Systems - Tribune InteractiveTribune Media 2007 - 2008Chicago, Il, UsServed as lead technology manager for three merger and acquisition (M&A) efforts resulting in the purchase of ForSaleByOwner.com. Managed the technical integration of Forsalebyowner.com into the Tribune Company. ★ Collected over $400k in service level agreement (SLA) credits from AT&T in a four-year period.• Oversaw an extensive price/performance due diligence effort between Dell servers (Intel) and Sun Servers. The resulting data led TI to perform a complete technology refresh deploying Sun T2000’s at the top and middle tiers in the primary production internet environment.• Offshore staff augmentation lead for Tribune Technology including vendor selection, onboarding, and relationship governance.
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Manager, Technical OperationsTribune Media 2000 - 2007Chicago, Il, UsRecruited to lead the technical operations team. ★ Re-negotiated TI’s hosting contract with AT&T resulting in a 33% reduction in hosting costs that amounted to $840k in annual savings. In 2006 re-entered negotiations with AT&T resulting in an additional savings of $70k per year.• TI team lead representative for formalizing the Corporate Security IT Policy in 2004-2005.• Negotiated the purchase of 2 Sun Enterprise 6800 servers for $320k, a savings of $800k. These savings were accomplished by researching Sun trade-in programs and discovering that any server labeled “Enterprise” qualified for the maximum trade-in value of $20k.• Saved TI an estimated $500k by purchasing equipment through a new vendor after the dot com bubble burst.• Directed two TI production environment data center moves from one vendor facility to another in the same year. The cutovers occurred during a single window with less than one hour of dynamic content downtime for over 60 websites.• Created the TI Internet Hosting RFP held in 2002 that was sent out to a number of companies. Managed the technical and business due diligence process for each of these companies that ultimately resulted in a contract with AT&T.
Alan Pitcher Skills
Alan Pitcher Education Details
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University Of Massachusetts AmherstMaster Of Business Administration - Mba -
Aba Stonier Graduate School Of BankingAccounting And Finance
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The Wharton SchoolGraduate School Of Banking And Executive Leadership
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University Of CalgaryC++ Programming
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University Of CalgaryC Programming
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Southern Alberta Institute Of Technology (Sait)Marketing
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Devry UniversityComputer Information Systems
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Devry Institute Of TechnologyComputer Information Systems
Frequently Asked Questions about Alan Pitcher
What company does Alan Pitcher work for?
Alan Pitcher works for Peak Credit Union
What is Alan Pitcher's role at the current company?
Alan Pitcher's current role is Chief Operating Officer and Chief Information Officer.
What is Alan Pitcher's email address?
Alan Pitcher's email address is ap****@****ion.org
What is Alan Pitcher's direct phone number?
Alan Pitcher's direct phone number is (800) 328*****
What schools did Alan Pitcher attend?
Alan Pitcher attended University Of Massachusetts Amherst, Aba Stonier Graduate School Of Banking, The Wharton School, University Of Calgary, University Of Calgary, Southern Alberta Institute Of Technology (Sait), Devry University, Devry Institute Of Technology.
What are some of Alan Pitcher's interests?
Alan Pitcher has interest in Servicii Sociale.
What skills is Alan Pitcher known for?
Alan Pitcher has skills like Data Center, Servers, Integration, Vendor Management, Itil, Management, Unix, Disaster Recovery, Leadership, Software Development, Business Analysis, Security.
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