Alan Reynolds

Alan Reynolds Email and Phone Number

Technical Support Analyst @ Optum
united states
Alan Reynolds's Location
Colorado Springs, Colorado, United States, United States
Alan Reynolds's Contact Details
About Alan Reynolds

Extensive experience providing internal/external, technical/functional application software support. Skilled in problem definition, analysis, solution implementation, problem resolution and customer follow-up. Can provide support, training, mentorship, project management. Demonstrated versatility in unfamiliar and changing environments.Specialties: Accountability, Common Sense, Respect, Diligence2013: ITIL Foundation Certificate in IT Service Management, ITIL® 2011

Alan Reynolds's Current Company Details
Optum

Optum

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Technical Support Analyst
united states
Website:
unitedhealthgroup.com
Employees:
108749
Alan Reynolds Work Experience Details
  • Optum
    Technical Support Analyst
    Optum Oct 2014 - Present
    Colorado Springs, Colorado Area
    Customer engagement, Triage, Troubleshooting, Root Cause Analysis, Upgrades, Customer Satisfaction.
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  • The Intrepid Group
    Independent Consultant
    The Intrepid Group Jun 2014 - Present
    Colorado Springs, Colorado Area
    Providing small business network and personal computer support. Also, tax related services (audit, QA).
    View
  • The Intrepid Group
    Principal
    The Intrepid Group Feb 2003 - Present
    Colorado Springs, Co
    The Intrepid Group provides a variety of administrative / sofware training, computer and network related services, tailored to a client' needs.
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  • Jackson Hewitt Tax Service \ Dba Tnt Tax Service, Inc.
    Area Manager
    Jackson Hewitt Tax Service \ Dba Tnt Tax Service, Inc. Jan 2010 - Present
    Colorado Springs, Colorado Area
    Responsible for supporting 13 profit centers, providing superior customer service, ensuring staff training and preparedness,on tax concepts, provided negotiation and conflict mediation for escalated customer service issues, performed tax preparation and provided audit and quality assurance services, responded to IRS letters, provided input and evaluations regarding staffing decisions. Provide real-time tax preparer assistance via in-house Help Desk operation.
  • Barrister Global Services Network, Inc.
    Technician
    Barrister Global Services Network, Inc. Jun 2013 - Present
    Colorado Springs, Denver Metro, Pueblo
    Responsible for completing a variety of mechanical and electronic equipment installations.
  • Trizetto Corporation
    Application Support Analyst
    Trizetto Corporation Nov 2011 - Jun 2014
    Englewood, Co
    Software implementations, troubleshooting, testing. Trouble ticket research, analysis, resolution. Remote server administration, ad-hoc SQL reporting. Incident resolution via collaboration with multiple cross disciplinary teams.
  • Hp @ Pfizer
    Level 2 Agent
    Hp @ Pfizer Jun 2008 - Feb 2009
    Performing Account Administration in a Windows environment using MS Active Directory
  • Oracle Corp.
    Senior Technical Analyst
    Oracle Corp. Feb 2001 - Aug 2007
    Provided high-touch support, incident management, set service level expectations, enforced process and service level agreementsManaged issue scope and deliverables, ensured service request / service restoration within timelinesFacilitated communication and coordination between the Customer, Service Delivery Management, Oracle Global Product Support, and On Demand OperationsDeveloped and published problem resolution 'knowledge' content for internal and external distribution Brought issues to closure by providing guidance to customer' on implementation of recommended fixes: e.g. (configuration change, data-fix, patch application, form regeneration)

Alan Reynolds Skills

Integration Leadership Program Management Management Sdlc Strategy Itil Project Management Requirements Analysis Business Analysis Information Technology Enterprise Software Process Improvement Business Intelligence Oracle Training Business Process Troubleshooting Software Documentation Enterprise Architecture Sharepoint Testing Software Development Analysis Databases Disaster Recovery It Strategy Service Delivery Team Building Active Directory Software Project Management Data Center It Management Unix Cross Functional Team Leadership Crm Customer Negotiations Common Sense Negotiation Pmp Business Process Improvement Escalation Management It Service Management Incident Handling Cloud Computing Security Data Warehousing Pmo Saas Healthcare Information Technology

Alan Reynolds Education Details

Frequently Asked Questions about Alan Reynolds

What company does Alan Reynolds work for?

Alan Reynolds works for Optum

What is Alan Reynolds's role at the current company?

Alan Reynolds's current role is Technical Support Analyst.

What is Alan Reynolds's email address?

Alan Reynolds's email address is re****@****ero.net

What is Alan Reynolds's direct phone number?

Alan Reynolds's direct phone number is +171931*****

What schools did Alan Reynolds attend?

Alan Reynolds attended Boston University - School Of Management, Grumman Data Systems Institute, Nau/nhlc, Pomfret School, Wyandanch Hs.

What are some of Alan Reynolds's interests?

Alan Reynolds has interest in Weightlifting, Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, Food, Home Decoration, Health.

What skills is Alan Reynolds known for?

Alan Reynolds has skills like Integration, Leadership, Program Management, Management, Sdlc, Strategy, Itil, Project Management, Requirements Analysis, Business Analysis, Information Technology, Enterprise Software.

Who are Alan Reynolds's colleagues?

Alan Reynolds's colleagues are Linda Pellett, Trevor Scott, Kellie Morris, Vito Inoferio, Sreelatha Nair, Ashley Edmunds, Christine Dudgeon.

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