Alan Ritchie Email & Phone Number

In my current role at Remit EMEA Boutique Advisory, I deliver transactional services, including acquisition strategy, screening, evaluation, due diligence, and post-acquisition. I am also involved in delivering advisory services, such as business development, operations design, zero-based organisation design, culture change, agile teamwork, retail operational improvement, and end-to-end profitability programmes.Key achievement:• Spearheaded and completed multiple business projects to consult potential clients regarding business investment and success in a competitive market in partnership with a top-four UK consultant firm.

In my previous role as a Group Chief Operating Officer, I established and executed innovative strategies to transform the retail business into an omnichannel model with clear business end-to-end alignment. I also attracted high-calibre recruits by establishing and maintaining talent-driven culture. Here is a list of my key accomplishments: • Decreased 70% of accidents by raising awareness of group Health and safety.• Secured multimillion revenue by reducing property portfolio.• Executed customer-first approach and customer-centric trading board that improved customer satisfaction levels.• Saved operating costs and achieved ROI by designing and introducing a new routing system.• Succeeded in outsourcing contact centres with significant customer improvements.• Appointed to the executive board in 2015 by delivering excellent services.

As a Managing Director of Retail and Operations, I enhanced productivity by designing and deploying a structured coaching approach on a four-week cycle. Generated maximum revenue while integrating warehouse distribution Centres into existing Newark distribution facility. I improved customer satisfaction by developing and managing Europe's largest repair Centre to improve customer satisfaction.Key achievements of this role are: • Restructured and integrated senior management team to meet desired goals and objectives.• Succeeded in merging Currys and Carphone Warehouse to meet business objectives.

In my both roles at Currys, I was responsible for increasing business revenue by transforming Southern Ireland from a significant loss-maker into profit within 18 months. I also enhanced and sustained business growth by introducing online instore and increasing multichannel customer experience. With a strong team development and leadership experience, I developed and mentored new single operations team while providing ‘one-stop shop’ branch feedback to deliver excellent customer service.Key contributions:• Drove team performance and maximized productivity by recruiting and training management teams.• Increased revenue by combining three businesses into single brand.• Achieved 50% growth year-on-year at PC World Business through strategic business planning.

Here as a UK Operations Director at Currys, I have developed and executed measurable and accountable strategies that improved store management attrition, mitigated stock loss, enhanced profitability and bolstered talent management. I built and promoted innovative talent management culture to attain business objectives. I have optimized ordering system integrity by leading extensive review of stock processes.Key accomplishments:• Decreased annual store management attrition from 40% to 18%.• Optimized overall margin by 0.9% and minimised stock loss by 12M and discounts by 9M.• Headed and mentored 16K staff and budgets of up to £900M to increase work proficiency.Additional Experience• Retail Managing Director, PE-Somerfield• Business Development Director, Somerfield• Non-Executive Director for Mind Retail• Active contributor to fundraising activities for a stroke association• Recognized as one of the most influential people in Mobile in the Mobile Industry Awards Power List.• Won Retailer of the Year over several years.• Patron of The Royal Marines Charity.