Alan Rossi Email & Phone Number

Mesa, Az, Us

Mesa, Az

Southwest Digital Media specializes in entrance photography. We take high quality photos of guests as they enter special events such as state fairs, haunted houses, and more. We offer printed and digital photos, and various photo souvenirs.swdigitalphotos.com

Chandler, Arizona, United States

- Handle incoming calls for Tier 2 Tech Support. Work directly with customers by communicating with them, understanding complex issues, and performing troubleshooting to find the best resolution for them and the business.- Support new products such as (but not limited to) cellular-embedded vehicles and 5G/LTE Home Internet. Advanced tasks include interpreting diagnostic logs, utilizing remote viewing and maintenance tools, and having a complex understanding of telecommunications networks.- Collaborate with and support offline teams regarding customer solutions. - Submit feedback for improvement, missing content, and clarification to research teams when necessary. - Set proper expectations to customers for any necessary follow-ups to ensure complete resolution. Work with leadership when asked to close pending team follow-ups and reach out to their customers when necessary. - Review alerts daily for changes in the business and outages customers are facing. Determine if tickets are needed for customer issues after troubleshooting.

Chandler, Az

- Answered incoming customer service calls in a timely manner with a professional and courteous tone at all times. - Ensured proper verification for all customers before assisting to prevent fraud and/or identity theft. Report any signs of misuse or criminal activity to necessary authorities and upper management.- Provided accurate and appropriate information in response to all incoming customer inquiries. Performed troubleshooting on all offered products, coordinate with upper level support as needed.- Negotiated invoices and fees based on customer satisfaction and retention while maintaining business needs.- Maintained transparency by notating all important points of conversation, account changes, and necessary inter-departmental communications.- Transfered customers to other departments and companies effectively and efficiently. - Generated customer satisfaction surveys daily. Exceeded quarterly metrics in customer callbacks and adherence and conformance to the schedule.- Scheduled follow-up calls as needed with customers to troubleshoot devices, maintain credits and fees, and make account changes.

Phoenix, Arizona

- Lead entire imaging operation at the Phoenix Zoo. Generated over $500,000 annually, maximizing revenues by achieving high per capita and low labor costs.- Photographed all families and guests entering the Zoo and offered photos for purchase near the exit. - Co-ordinated with Phoenix Zoo Director of Membership and Guest Services regularly. Created ideas for increasing revenue during seasonal events by designing unique photo opportunities. - Worked together with the Director to resolve any difficulties between departments.- Hired all staff. Vigorously trained all staff to upsell consistently and effectively, achieving the “Location of the Year” award in 2013 and 2014, after having tied for the award in 2012. Increased revenue 14% from 2013-2014.- Created all schedules and mentored employees in order to promote from within.- Negotiated both yearly and one-time contracts with construction contractors and third party vendors used for special events.- Complete cash control. Managed a company credit card and would buy office supplies for location when needed. Controlled inventory and would order special items before events.- Managed location payroll, keeping track of overtime, commission, attendance debits, and seasonal bonuses.- Traveled for the company when necessary to other events, either by rental car or flight. Kept in constant contact with Images Everywhere CEO and coordinated with lending staff to other locations and hiring/training for other locations.

Scottsdale, Arizona

- Greeted all customers entering the restaurant.- Memorized sandwich formulas and applied them to every order with speed and precision.- Learned prep routine for morning, afternoon, and night shifts. Operated sharp vegetable cutters.- Manual labor duties such as sweeping, mopping, cleaning tables, food line, and stocking inventory.- Worked cash register and upsold chips and drinks to every customer.- Dropped nightly revenue into the safe, set the alarm and locked the door nightly.

Education record

Activities and Societies: Soccer Team (Captain of JV my junior year)

Associate Of Arts And Sciences - Aas, Information Technology, 4.0

Activities and Societies: Dean's ListCompleted Courses: BUS 100 - Introduction to Business CIS 106 - Introduction to Information.