• Utilized excellent customer service skills to assist borrowers with student loan questions and problems• Constantly multi-tasked using multiple computer screens, speaking with the borrowers, and taking detailed notes on all conversations• Stayed up to date with federal student loan regulations.

• Interviewed job candidates and made staffing decisions; trained and supervised all employees • Managed staff of 19 sales associates and 3 team leaders • Counted cash drawers and made bank deposits• Reordered inventory when it dropped below predetermined levels• Instructed staff on appropriately handling difficult and complicated sales• Examined merchandise to verify that it was correctly priced and displayed• Scheduled and led weekly store meetings for all employees

• Greeted and assisted all customers that entered the store; assisted customers in determining and fulfilling their needs through product knowledge and customer interaction• Stayed aware of new product knowledge both in-store and online• Executed company objectives designed to build and maintain our customer base, e.g., bridal registry and back to school program• Assisted with stock replenishment and freight distribution• Alerted management to well selling or low inventory stock• Vigilant in protecting company assets from loss by both internal and external sources

• Determined the eligibility of families and individuals through personal interviews within guidelines set forth by the state and federal governments• Stayed up to date with state and federal policies and regulations• Provided excellent customer service• Maintained a caseload of 800+ files• Utilized AS400, Word, Outlook, and Windows on a daily basis

• Networked to related businesses to increase visibility of store name and service to increase orders by 204.1%• Assisted the store to #3 in volume for the region• Managed staff of 8 sale associates and 1 assistant manager

• Responsible for all register and cashier concerns; processed all returns and exchanges as well as customer concerns• Responsible for floor sets, ad sets, and seasonal changes in the following departments: "Game Zone", "Media Zone", "Seasonal", and the stuffed animal area• Managed staff of 15 sales associates

• Efficiently managed store to increase profits, lower payroll and loss prevention• Reduced loss of rental product from 200 pieces a month to the low 30's• Increased bundles sales from 2-3 per week to 180 per week• Consistently number one in the region of 90 stores• Created a customer friendly “Previously Viewed” section which greatly increased the profits• Managed staff of 12 sales associates

• Administered all operations within the leased area inside K-mart, which was known as Shoe-Mart• Opened new location in the Chicago market associated with the Venture Corporation buy-out• Received and merchandised the location from the ground up• Attended job fairs in order to recruit employees and possible management which resulted in 6 of 10 managers in my district being hired and trained by myself• Increased sales volume from $250,000 to over $1,000,000 in less than 4 years

• Interviewed job candidates and made staffing decisions• Managed staff of 8 sales associates• Instructed staff on appropriately handling difficult and complicated sales

• Assigned employees to specific duties to best meet the needs of the store• Instructed staff on appropriately handling difficult and complicated sales• Examined merchandise to verify that it was correctly priced and displayed

• Managed staff of 15 sales associates• Promoted from Sales Associate to Assistant Manager within 12 months• Reordered inventory when it dropped below predetermined levels• Increased profits through effective sales training and troubleshooting profit loss areas• Generated repeat business through exceptional customer service