Alan Satchell Email & Phone Number

· Applies working knowledge of CLI requirements, testing and repairs.· Utilizes working knowledge of cable system plant.· Applies working knowledge and demonstrated proficiency in performing FSM calibration..· Responds to and completes subscriber technical service calls. Repairs include, but are not limited to: dropwiring, matching xformers, converter replacement, and TV fine-tuning.· Applies working knowledge of electronics and cable system to troubleshoot customer service calls.· Applies working knowledge of cable strand, lashing wire, pole line transfers and general construction.· Applies working knowledge of installation procedures.·Maintains and stocks necessary materials and tools for company vehicle.· Records data on system equipment and operation/services and accurately completes all paperwork asassigned.· Writes information on system equipment, as needed.· Writes work orders and completes various reports or logs as needed.· Recognizes, practices, and enforces safety rules and procedures when performing technical tasks.· Applies working knowledge of safety rules and procedures.. Performs all duties of the installer, such as: connects and disconnects cable and pay television services, aswell as, performs upgrades, downgrades, prewiring and multiple dwelling installations.· Applies knowledge of electronics, installation techniques and repairs.· Applies working knowledge and demonstrated proficiency in the use of various tools and equipment.· Performs on-call duty, during non-business hours, in the event of a system outage.· Ability to quickly respond to a system outage.·May sell additional services and/or products to subscribers.· Utilizes good verbal, written and interpersonal communications to sell service and products.· Utilizes working knowledge of cable product, programming choices and prices.·Performs other duties as assigned.

Responsible for installation maintenance and repair of various contracted cellular tower sites. Trained employees on and implemented all applicable safety procedures and practices involved inworking with RF as well as climbing safety. Performed tear-down and build-up for 3 separate locations including antenna refit's and cabling Responsible for necessary alignments for proper antenna function both software and hardware . Responsible for maintenance and general upkeep of company vehicle and equipment. Preformed all required preventative maintenance on towers including : Guy tensioning to specificationreplacing aircraft avoidance lights weatherproofing both the towers themselves as well as all associated

Corpus Christi, Texas Area

Responsible for installation maintenance and repair of 20 broadband wireless tower sites ranging in sizefrom 90 to 500 feet tall and encompassing and area of 6500 square miles Responsible for surveying planning and installation of new tower sites Responsible for acquiring and maintaining all technical schematics and blueprints relevant tostructures and equipment used by lightning connectconnect to ensure both legal and efficient operation of Lightning Connect's WIFI network Served as customer service representative as well as sales representative working closely with clients toresolve and service issues an attract new clients interested in service Installed maintained and repaired various wireless network equipment including Motorola and Trangobroadband wireless backhauls, AP1000 and AP+ wireless access points various wireless client bridges androuters. Fabricated and installed CAT-5 CAT-6 and COAX cabling for various antenna and service installations Preformed all required preventative maintenance on towers including : Guy tensioning to specificationreplacing aircraft avoidance lights weatherproofing both the towers themselves as well as all associatedelectronic equipment. Performed calibration and tuning of both single and dual element whip antennas, calibration and tuningof various parabolic antennas up to 4 feet in diameter , calibration and tuning of many 90, 120 and 180sector antennas Installed and programmed various broadband wireless equipment on towers as well as at customersresidences ensuring reliable operation and network cohesion. Identified and repaired various network faults at the software level such as network storms IP conflictsprotocol incompatibility frequency walkover and crosstalk bandwidth management and bandwidth theft allon a three tiered network. Made and enforced daily schedules for client service, tower service and internal network operation

Immediate supervisor of up to 15 employees. Provided customer service for Verizon Wireless customers by providing account information, addressingbilling inquiries receiving and posting payments initiating new service plans as well as changing customerservice plans all within the guidelines of Verizon Wireless. Answered escalated calls for customers who were unable to have their issues resolved with the initialrepresentative or those who requested to speak with a supervisor. Responsible for the entry and retrieval of information in customer accounts in an accurate and timelymanner in an effort to provide customer satisfaction as well as accurate records. Responsible for bi-weekly performance reviews of each employee under my supervision as well asmonthly counseling for the purpose of increasing employee productivity and customer satisfaction. Responsible for training all employees under my supervision on all upcoming promotions new servicesand products offered by Verizon Wireless.

Responsible for operation and daily maintenance of 6 plastics extrusion production lines. Immediate supervisor of 12 employees . Responsible for quality control of multiple products produced on each line. Responsible for teardown and realignment of lines recovering from or preparing for a new product. Responsible for safety instruction and training for all employees under direct supervision. Responsible for making daily quota and quality control reports to the floor manager. Promoted early for exemplary ability and supervisory aptitude.

Responsible for installation maintenance and repair of many communication and radar systems as wellas HF UHF SATCOM and WIFI systems Responsible for up to 20 individuals in my divisionMicro-Miniature repair division for both MCM-11 Gladiator and Naval Air Station Corpus Christ. Responsible for repairing various electronic systems down to component level using associated testequipment to verify proper operation. Served as member of the joint communications unit responsible for installation and maintenance andrepair communications links in forward deployed hostile environments.

General

Highschool Diploma, General Studies

Education record

Education record

Education record

Education record