Alan Schwarz Email and Phone Number
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As an experienced ServiceNow Architect, I specialize in tailoring top-notch tech solutions to fit the unique needs of diverse organizations. With over a decade of IT experience and 7 years in ServiceNow, I've led successful implementations across a range of industries and ServiceNow modules. Collaborating closely with cross-functional teams, I've seamlessly integrated ServiceNow with both legacy and modern systems, ensuring smooth data flow and informed decision-making. My clients know me best for my love of analogies and ability to translate complex tech jargon into actionable solutions.I am also a proud husband, father of two adorable girls, and an avid lover of board games and D&D.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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Principal Platform ArchitectServicenowReisterstown, Md, Us
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Servicenow ArchitectAccenture Federal Services Nov 2022 - PresentArlington, Va, Us- Spearheaded the successful implementation of critical modules including CMDB, APM, SAMPro, and HAM within ServiceNow, ensuring seamless integration and alignment with organizational objectives.- Played a pivotal role in driving major initiatives such as IRM, VR, SAMPro, and HAM by actively contributing to the development of proposals and ROMs, showcasing a keen understanding of project scope, timelines, and resource requirements.- Led and mentored a diverse cross-functional team to effectively integrate ServiceNow with both legacy and modern systems, fostering collaboration and ensuring smooth data flow between platforms, resulting in enhanced operational efficiency and reduced silos.- Demonstrated expertise in aligning ServiceNow architecture with business needs, leveraging technical acumen to optimize workflows and deliver scalable solutions, thereby positioning the organization for future growth and innovation. -
Technical ArchitectGlidefast Consulting Aug 2021 - Nov 2022Waltham, Massachusetts, Us• Architected a full Integrated Risk Management (GRC) implementation for Gainwell Technologies including Policy and Compliance, Risk, Audit, and Continuous Authorization & Monitoring.• Architected, consulted, and developed a GRC solution heavily focused on Advanced Risk Management and Vendor Risk Management for the Federal Retirement Thrift Investment Board.• Lead developer on a SAMPro implementation with the State of Montana. Heavily focused on CMDB clean-up, asset data import, and license management.• Developed a GRC implementation for AT&T Cybersecurity that was heavily focused on Audit Management and meeting their custom workflow. -
Principal Servicenow Technical ConsultantIcf Oct 2019 - Aug 2021Reston, Virginia, Us• Lead developer spearheading several critical projects for the CMS Program, including an HRSD implementation, ITSM and Agent Workspace enhancements, and JDBC system integration with a MID Server component.• Provided client-facing consultation and direct support through application demos, development workshops, technical grooming, and other business development opportunities.• Managed a team of developers to support them on their projects and career goals.• Developed Service Portal search improvements, styling, and other customizations for CMS Connect, a custom SP that interacts with the Incident, Case, Change, Request, and other tables, and it leverages Service Catalog and Workflow Designer.• Handpicked by client for a cross-disciplined and cross-company team to lead the development of an HRSD implementation at CMS with the goal of overhauling the CMS offboarding process, which leverages HR Lifecycle Events, flow designer, CMDB, and many other areas in the Now Platform.• Implemented a JDBC integration with the CATS application to consume data for HR Profiles, Locations, and User Profiles leveraging a MID Server, JDBC connection, and multiple scripted transform maps.• Consulted on and developed key improvements to the KM implementation at CMS, including a customized Approval-Publish workflow, KB and Categories clean-up, HTML styling on KBAs, and CSS on the Service Portal.• Architected and developed a customized ITSM Agent Workspace for CMS’s IT Service desk which leverages Interaction, Case, Incident, Change, Problem, and the Service Catalog.• Lead key COVID-19 development initiatives such as a revamped equipment return catalog item and workflow, and the new development of the “Office in a Box” workflow, which allows employees to request equipment from their office be shipped to their home and synchronizes the CMDB. -
Senior Solutions AnalystT. Rowe Price Jun 2016 - Oct 2019Baltimore, Maryland, Us• Responsible for requirements gathering and design, cross-team coordination, and rigorous system testing to ensure a high quality user experience for the Common Login shared Authentication application, which impacts over 625,000 users.• Performed detailed process analysis and business consultation to design, from scratch, a Servicenow application that automatically creates and manages 600+ tasks with streamlined reports for our RPS Operations group.• Ramped on complex projects with little to no guidance or documentation such as the Global Login Admin application and Common Login shared service.• Facilitated and coordinated the work of multiple project teams engaged in collaborative cross-team and cross-platform development of shared technical solutions such as the Common Login shared service and the TRP mobile apps.• Performed research and analysis on legacy data structures with no documentation to provide requirements for more modern solutions to improve available business metrics such as BEP, IAS, VPAS, DB2, and Site Catalyst.• Enjoyed mentoring junior business analysts and interns. -
Solutions AnalystT. Rowe Price Feb 2014 - Jun 2016Baltimore, Maryland, Us• Created thorough, 50+ page requirements documents detailing the most meticulous features of applications with complicated permutations that included visual flows to help simplify the complications for most readers. • Identified key requirements, designed, and tested financial and operational reports in Business Objects and Spotfire for the TRP Enterprise Publishing and Brand and Creative departments.• Engaged in business process improvement as a part of introducing new software that included process mapping as well as current and future state analysis.• Experienced in all phases of the TRP Software Development Life Cycle including system requirements elicitation, system design and development, system and user acceptance testing, and release management, particularly on a complex internal project management application.• Presented and communicated new technical solutions to various levels of individual contributors and management, including a presentation to an all-hands Enterprise Publishing meeting. (~200 people)
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Business Analyst InternT. Rowe Price Jun 2012 - Jan 2014Baltimore, Maryland, Us• Engineered and executed system and UAT test cases for web-based applications to ensure the highest quality standards.• Created a customized TechDiscovery website complete with customized HTML code, for the purpose of storing necessary new user information and guidance to help reinforce a positive user experience and on-boarding.• Monitored user acceptance testing efforts for AXIS Portal, a Project Management system, determined and accumulated statistics, and designed summary graphs and charts using Excel Macros for use in strategic decision making by management.
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Front Desk StaffUniversity Of Maryland Baltimore County Aug 2011 - Jun 2012Baltimore, Md, Us• Facilitated the organization and proper functionality of the lobby desk of the Erickson dormitory servicing customers (i.e. student residents) consistently.• Maintained the friendly and safe environment of the lobby by making an effort to build positive relationships with the residents and their families.• Performed various clerical tasks such as checking in guests, filling out information forms, spare key auditing, and mail sorting. -
Dining Room AssistantAsbury Methodist Village Jun 2009 - Sep 2009• Offered excellent customer service to the residents while providing them with their meals in a quality fashion.• Exhibited superior communication skills when meeting residents and interacting with them.• Learned how to vigorously and skillfully multitask between different tasks due to the speed of operations.
Alan Schwarz Skills
Alan Schwarz Education Details
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University Of Maryland Baltimore CountyInformation Systems -
Stevenson UniversityBusiness And Technology Management
Frequently Asked Questions about Alan Schwarz
What company does Alan Schwarz work for?
Alan Schwarz works for Servicenow
What is Alan Schwarz's role at the current company?
Alan Schwarz's current role is Principal Platform Architect.
What is Alan Schwarz's email address?
Alan Schwarz's email address is al****@****ice.com
What is Alan Schwarz's direct phone number?
Alan Schwarz's direct phone number is +141034*****
What schools did Alan Schwarz attend?
Alan Schwarz attended University Of Maryland Baltimore County, Stevenson University.
What are some of Alan Schwarz's interests?
Alan Schwarz has interest in Family, Designing And Building Computers, Investing, Washington Redskins, Fishing, Video Games.
What skills is Alan Schwarz known for?
Alan Schwarz has skills like Sql, Software Documentation, Public Speaking, Customer Service, Sharepoint, Data Analysis, Research, User Acceptance Testing, Business Analysis, Sdlc, Html, Agile Methodolgy.
Who are Alan Schwarz's colleagues?
Alan Schwarz's colleagues are Linus So, Sujatha Boojala, Ahmad Rahimi, Ying Han, Patrick Liverpool, Callie Elwood, Nishikanth Vellore.
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