Delivered technology-focused operations results, working with clients to introduce key process enhancements to streamline business activities and drive heightened profitability. Conducted client needs assessments and developed customized strategies and solutions in-line with long-term objectives. Achieve high client satisfaction. Selected Project highlights include:• Workshop Facilitator, “Data-Driven Decision Making Culture”: Created 20 hour course focused on best-practices in data utilization and decision science application. Trained director-level groups from multinational corporations. • Interim VP of Operations, Building-scale micro-grid management start-up: Rationalized and streamlined existing operations and supply chain management for a hardware/software start-up in Nigeria. Developed options and processes for next generation BOM management and manufacturing partnerships. • Operations & Product Development, Solar Device Start-Up: Restructured supply chain, logistics, and manufacturing, attaining significant improvements in efficiency and cost. Spanned partner auditing, selection, and product design.• Operations & Leadership Development, Microfinance: Deployed inventory handling and asset tracking systems to drive savings, transparency, and scalability for NGO. Instituted leadership development program for personnel in East Africa.

Founding product lead, guiding software product and customer engagement process including: • Pre-launch product concept discussions• Prospective user interviews and market investigation• Prototype/POC builds, technology decision investigation, development team prioritization via PRD and hands-on, hybrid-agile guidance, centered around iterative, user persona-driven design • Designed and led customer design thinking workshop format, need/pain point extraction, data and usability discovery, and workflow mapping. Translated this process into requirements, with a tight Product/Tech collaboration philosophy

As part of the founding executive team, led operations, finance, recruiting, HR, and organization structure. We built an energy-sector data analytics product platform linking data throughout the electricity sector vertical revealing the relationship between the bulk power system and Distributed Energy Resources. • Built a cross-functional, collaborative, results-focused team from founding, delivering $3.6M of income by providing key insights for customers from a variety of energy industry sectors.• Championed product and process simplicity to empower product and growth. • Drove project management of mathematical modeling and analysis efforts as well as scope-through-launch.• Managed fundraising, budgeting, team communication, and strategic roadmap development, growing the capabilities and structure of the Kevala team to position for accelerated growth.

Built a new program focused on improving service levels, supply chain management, and service contracts with global AppleCare certified partners. Identified key improvement opportunities and executed streamlined roll-out department-wide.• Reduced inventory by 40% and generated $2M cost savings by developing multi-echelon planning tools for parts management to reduce planning cycle from quarterly to weekly and eliminating obsolete inventory costs.• Achieved 20% increase in customer satisfaction and improved repair service levels at third party service providers.

Oversaw operations team charged with managing supply and demand for desktop products on an international level. Collaborated cross-functionally with marketing, procurement, finance, and operations to ensure supply capabilities aligned with demand and that all processes were optimized and streamlined.• Mitigated risks for $1.2B portfolio throughout entire product lifecycle, advising C-Level executives to realize organizational standards for service and inventory.• Created and implemented comprehensive supply chain and management system that produced notable improvements in visibility, inventory control, and organizational decision-making.

Planned global supply and inventory strategies through the launch of first two iPhones. Outlined and implemented supply chain planning tools throughout entire logistics process to ensure optimized inventory levels from initial development builds to end-of-program inventory reduction. Maintained eye on efficiency and continuous improvement. Oversaw strategic materials planning, OEM capacity planning, and channel partner management.• Attained industry-best performance of 50 inventory turns per year, same-day order fulfillment, and 95%+ customer in-stock average, working with regional operations and sales teams to guide global supply activities.• Developed first-ever allocation, production, and inventory tracking system for global supply and demand operations at the telecom carrier and country level.

Analyzed new B2B partner relationship management system for a Fortune 100 software corporation. Offered insight on the future of wireless service industry and vitality of embedded software quality testing.• Recommended revised strategic direction for Accenture Global Business Development Counsel based on analysis.• Developed benchmarking template and financial model to quantify value of embedded software quality testing.

Operations and supply chain focused role delivering key improvements in logistics, semiconductor processing, and process analytics. Guaranteed success of products targeting emerging renewable energy and semiconductor technologies.• Realized $5M in annual new product revenue through development and manufacturing scale-up for several new semiconductor CVD and thin film spin-coat molecules.

• Increased product line annual revenue by $16M and productivity by 12% through new reactor design and subsequent implementation. • Headed project teams for requirements spanning scoping of technology development for solar and semiconductor grade silicon and final implementation for $120M manufacturing facility start-up.• Saved $1M annually by improving production capacity and efficiency of silicon substrate reactors.