Service Manager
Yate, South Gloucestershire, Gb
• Management of Performance and Information Systems Functions for Adult Social Care 2003 to 2013 and in Childrens Social Care 2003 to 2006• Key role in corporate strategic change programmes, including implementation of electronic and mobile working and channel shift• Merger of the separate Customer Service desks for Occupational Therapy, Care Management, Learning Difficulties and Mental Health contacts into a single generic team, including changes to processes, IT and practices• Management of the merged Customer service desk 2007-2012, which provided the first point of access to adult social care• Project lead for the Assessment theme of the Social Care Transformation programme – had 3 strands: Single Point of Access, Self-Assessment, and Outcomes based assessments. This included establishing the Single Point of Access with NHS South Gloucestershire, working with Commissioners, Providers and GP Practices.• Led the corporate Information Management Review 2010/11 including the establishment and delivery of the Target Operating Model, including staff consultation, councillor approval, restructure/merger of teams, establishment of new roles, reduction in FTE and release of savings.• Establishment of high-performing teams covering Information and Performance Management, Complaints & FOI and Information Governance, which have provided best practice applied elsewhere in the Council.