Alan Shepherd Email & Phone Number

Responsible for the E2E Service Management capabilities across AU/NZ including:- Service Desk, EUC, Incident, Problem, Change, Asset, Software, Service Transition, Risk and Audit remediation- Business Engagement, Stakeholder Management, Vendor Management, Group Liaison, Project Management- Operational Delivery, Continuous Improvement, Transformation, Capability Uplift- People Leadership & Development

Melbourne, Victoria, Au

As Senior Service Engagement Manager within the area of Corporate Technology, I have responsibility for the operational services delivered to the business and to lead the alignment between the business and technology. A main are of focus is to enhance the maturity of service management within the department, through the implementation of a service improvement and capability uplift plan to support the optimal delivery of service functions.

Burwood East, Victoria, Au

Responsible for provision of information and technology services that support ITS Operations within the Emergency Management sector. A member of the ITS leadership team, I am responsible for working collaboratively with other business units and vendor partners to deliver cost effective and reliable IT services to the business with the required resource, process and procedures to support the services. Undertaking strategic planning to define the roadmap for ITS Operations, I provide leadership and direction to the team to drive service improvement and cost efficiencies.

Sydney, New South Wales, Au

Leading a team of onshore and offshore technical professionals to deliver a complex array of programs, from small to enterprise wide. A pivotal member of the Infrastructure transition project management team responsible for the transfer of outsourced infrastructure partners, services and tools to provide strategic capability and support. Providing senior leadership and support across the Melbourne IT department to guide the delivery of strategic and operational change and enhancements.

Sydney, New South Wales, Au

Accountable for the setting up and embedding of all Service Delivery disciplines including incident, problem, change, service desk, asset management, disaster recovery and business continuity. Responsible for the management and governance of vendor relationships and infrastructure partners, delivering to SLAs & KPIs and for driving improvement in the level of customer service.