Bi Analyst - Cx Journeys
CurrentMy roles include:Measuring and analysing historical data and reporting on trends across all three UK&I brandsUtilising web analytics data to identify customer difficulties or areas of improvement, to help shape how the customer interacts with our productsConducting research and analysis into the primary drivers of customer experience and product performanceBuilding and maintaining dashboards for various teams within the department, primarily using Quantum Metrics… Show more My roles include:Measuring and analysing historical data and reporting on trends across all three UK&I brandsUtilising web analytics data to identify customer difficulties or areas of improvement, to help shape how the customer interacts with our productsConducting research and analysis into the primary drivers of customer experience and product performanceBuilding and maintaining dashboards for various teams within the department, primarily using Quantum Metrics Assisting the team with completing ad-hoc insights requests from the businessCollaborating and liasing with multiple teams across the business in the detailed analysis of large, complex datasets Show less