Alan Smith Email & Phone Number

United States

Framing work directions and plan for the associates after thorough assessment of their capabilities.• Setting up targets, SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.• Attending weekly and bi-weekly calls with clients and operations directors discussing the AR days and major issues that affect revenue.• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters as per defined guidelines.• Monitoring of AHT, Collection Queue, Resolution effectiveness and Quality.• Revenue monitoring – Issues affecting cash revenue, production hours vs. Actual hours and Transaction forecast target vs. Actual achieved.• Daily productivity, Attendance, AUX hour maintenance, Work files data consolidation, Work allocation.• Areas of exposure in;o Patient Authorization/ Eligibility Verificationo No Show/Missed Appointmento Patient Demographicso Insurance Carriers - Federal, Commercial and Workers Comp/Autoo Claim transmission - Electronic/Papero Clearing house Rejectiono Provider Enrollment with Insurance Carriers/ EFT/ERAo Charge Entryo Payment posting & Reconciliation of payment.o Account Receivable ( Insurance follow-up on denials)o Patient follow up - Patient statements & Collection Process

Chennai Area, India

A “Performance Driven Revenue Cycle Management Professional” bringing in rare level record of achievements developed in over 7 years in Medical Billing. • Sufficient experience in managing the process operations with an aim to accomplish corporate plans & goals successfully.• Used instincts, insight, judgment and timing to succeed on tough situations:o Operations Management focusing on maximizing client satisfaction, process compliance, etc.o Process improvement initiatives to achieve maximum efficiency.• Abilities in coordinating with external clients for running successful business operations and experience of implementing procedures and standards for business excellence. • Prudent, disciplined and self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and client relationship management.• Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, flexibility and willingness to learn.