Alan Smith Email & Phone Number

Aberdeen, Gb

Aberdeen, United Kingdom

In 2012 BG Group consolidated their portfolio of Assets, this saw the merger of UK and Norway interests to form Europe E&P. I was promoted to the role of Asset IT Manager at this time. The role is responsible for the safe and reliable delivery of support and project services into the Asset. Managing the overall delivery of these services using several internal and external providers, including BG’s Global IT organisation along with Global (IBM, Accenture, Wipro and Infosys) and Local IT vendors.

Responsible for ensuring IT services were delivered to the highest levels on a 24/7 basis, covering application and infrastructure support to onshore and offshore locations. In addition to reactive support service also managed proactive processes based on the ITIL methodology of continuous improvement.

Assigned to the BG Group Account in Aberdeen, working for IT&T within the BG Group UK Upstream Asset.

Managed a team who were responsible for several major programmes of work includingApplications Support - BP Exploration, North Sea Strategic Performance Unit (SPU)UK Project Services - BP Exploration, North Sea SPUInfrastructure Support – BP Global Operations and InfrastructureApplications and Petrotechnical Support – Algeria Joint VentureApplications Support – BP AngolaInfrastructure Support – TAQA UKAccountable for technical and financial performance, main duties includedClient Interface – POC for all matters concerning BP Exploration North Sea SPU and escalation point for all programmesProgramme Oversight - Formal review of actual performance against plan, ensuring high quality of service while meeting revenue and margin targets. Reviews also afforded early opportunity to correct deviation from planMentoring – Pro-active direction, leadership and coaching to improve personal and programme performanceCommercial – Leadership in renegotiation of global contractsConstantly challenged with helping BP reduce operating costs I spent considerable time working with BP’s IT Managers to understand issues. I was able to identify savings through applications/infrastructure rationalisation, changes in service levels and championed offshoring of services to SAIC India’s operation. My understanding of the industry led to me being involved in other accounts such as TAQA, Wood Group and BG Group. Played a significant part in the Global BP Account team supplying data on the UK Programmes which was used to formulate Global Account PlansIn five years as Senior Programme Manager I exceeded my individual award, revenue and margin targets and played a significant part in the success of the BP Global Account Team, notably assisting in multiple renewals of the BP Applications Support contract

BP Exploration North Sea Strategic Performance Unit (SPU) Client Manager - Responsible for managing and nurturing all client interactions which included sales activities, marketing, customer satisfaction and the ultimate responsibility for delivery of all technical services to BP Exploration North Sea SPU. I was the primary point of contact for all matters arising in the delivery of IT support and development as well as contractual matters. I worked continuously with SAIC’s application and infrastructure team managers to ensure delivery of applications support and projects to the contracted levels, whilst looking at introducing service improvements or innovations to drive cost reductions or improve business performance.During this period I was also responsible for negotiating contract renewals including BP North Sea Application and Infrastructure Support Contracts (2000 - 2003) and the BP Sunbury Managed Service contract in 2002. I drove harmonisation of these contracts in 2004 which led to major savings for client; I then renewed this contract in 2005. The contract value for these contracts was circa £12 M per annum.My expertise in this field led to me peer review and assist on the negotiation of British Gas contract in 2001 and 2002 and subsequent renewal in 2003 following the departure of our Client Manager on that account.

Service Delivery Manager (SDM) (BP Upstream) - Assigned to a number of Business Units within BP Exploration at their North Sea Headquarters in Aberdeen, working in partnership with BP’s IT Demand Managers, this role saw me co-ordinating IT delivery from several supply companies to the satisfaction of the Business Unit representatives. I also conducted customer satisfaction surveys which identified areas for improvement and enabled the BP IT Demand Manages to target IT spend. In this role I also represented client interests on projects being delivered by both SAIC and other third parties.