• Troubleshooting of applications usage, cause of applications defect and data related issues to internal and external customers.• Assist in resolving technical issues with good analytical and problem solving skills and follow up on cases to ensure problem is resolve.• Setup business and operation report generation application for clients with Oracle SQL, J2EE etc.• Front end website programming with PHP, AJAX, Javascript, CSS and HTML• Handle data extractions from multiple data sources and analyze large volume of data to address and resolve data discrepancies.• Generate customized ad hoc and scheduled reports according to client’s area of interest.• Track and ensure service levels for technical support are constantly met with good understanding of standard SLA practices.

• Responsible for providing technical applications support for the development and implementation of KLA-Tencor EBeam Review tools for customers.• Interface with new and existing customers to provide operations training as well as resolve complex problems and determine actions required to resolve problems.• Respond to customer requests and provide the high quality support with effective communication• Work with sales and marketing to investigate customer requirements, competitive situations and changes in market conditions.• Responsible for project execution, recipe optimization, training and improvement programs with customer to effectively demonstrate the capability of state-of-the-art Ebeam technology

• Prepare Test programming/scripts for production lines.• Carry out check and inspection during production pilot runs and volume ramp to ensure compliance of technical standards.• Troubleshoot equipment failure, identify root cause and provide engineering solution to ensure smooth production.• Coordinate with outsource factories engineers on the project execution matters• Provide technical support for manufacturing process and related problems• Travelled to Europe factories to provide product support, manufacturing support during production pilot runs and volume ramp.