Provides a range of risk and assurance services to the Payments Services & Technology (PS&T) team to drive a strong risk and control environment. Working closely with the leadership team and key stakeholders to deliver proactive and pre-emptive risk management and the attainment of operational risk objectives.• Driving the move to a generative risk culture and behaviours through working groups, providing upskilling and targeted interventions• Working closely with the PS&T Leadership team and all 3 lines of defence to ensure change and operational risk is managed within appetite• Responsible for the monthly Risk, Control & Assurance Board, ensuring alignment to other governance bodies, challenge and an agenda which addressed Payment’s risk and control profile• Oversight and management of Operational Risks & Issues, providing support and challenge to product and platform teams, assisting them through the trigger process and managing to closure• Oversight and assurance of portfolio-level programme risks and issues, including the regular quality review of risks and issues, validating the rating, articulation and management• Executing themed and targeted assurance reviews, based on analysis of risk profile, identified concerns or due diligence across the portfolio• Leading a team of Risk and Assurance specialists, ensuring their personal development and engagement

Provided portfolio management, risk and assurance services to a function of 750 resources delivering business and technology support and change to Bank-critical payment applications. The role covered oversight, challenge and assurance of planning, delivery and reporting across the portfolio. The role required strong, collaborative relationships with function and franchise stakeholders and leaders at all levels within Payments and Technology.• Understanding the Payments strategy and how the portfolio is structured to deliver that strategy, ensuring alignment of budgets, outcomes, resources and plans, and that regular reporting and assurance activities are in place• Providing strategic challenge, oversight and scrutiny, ensuring alignment with wider RBS policy and strategic initiatives• Ensuring all relevant governance and methodologies are adhered to, and collaborating with Centres of Excellence and Communities of Practise to ensure best practice is adopted• Managing key governance and control boards for Payment Services & Technology – Delivery Board, Risk & Control Board, Finance Board, Resource Clearing House and CIO Approvals meeting• Managing a resourcing process aimed at optimising utilisation of resources for delivery in line with vendor and location strategies• Oversight and assurance of operational risks and issues, scheme and regulatory certifications, policy changes, Control Environment Certification and application lifecycle management and healthcheck • Managing a team of Programme Managers, Portfolio Managers and Portfolio Analysts• Member of the PS&T Leadership Team, deputising for CIO on occasion

This role included managing the Portfolio Management Team and delivering a number of mandatory programmes of Technology change for Payments – PSD2, Keeping the Show on the Road (KSOR) and Remediation and Open Banking. • Payments KSOR Portfolio – managing the prioritisation, reporting, financials, governance and delivery of a portfolio of 30+ Technology and Business projects for Payments. This required excellent stakeholder management across a wide range of senior Payments and Technology stakeholders • Defining and enforcing the governance framework for the portfolio ensuring that all relevant governance was adhered to and project conflicts and constraints were resolved. Ensuring that portfolio and project risks, issues, assumptions and dependencies were managed effectively• Managing the Technology element of the PSD2 mandatory programme. This involved programme managing 14 platform changes across multiple franchises. This covered planning, financials, adherence to governance, managing internal and external dependencies, reporting and communication• Managing a Portfolio Management team to deliver portfolio and programme management services to Payment Systems Department. This involved managing elements of major programmes, quality assurance of change and project delivery, supporting the adoption of agile methodologies, creating resource demand and supply metrics and driving excellence in Project Management.

A variety of roles in the Technology, Finance, Operations and Incident Management functions. Delivering a number of large programmes focusing on technology transformation, restructuring, strategy design and delivery.

Career break to focus on family.

A senior leadership role within the Strategy group of Property Services. Responsible for delivering programmes of change with particular emphasis on performance management and continuous improvement.

A leadership role focused on delivering programmes and projects to support a culture of customer focus and service excellence

Leading a small team of continuous improvement professionals to deliver a programme aimed at embedding a culture and behaviours consistent with a strong process orientation and continuous improvement focus

Delivering change management services on a highly successful Group-wide e-procurement programme