Alan Tee Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

- Manage day-to-day project elements and collaborating with internal teams to provide digital marketing campaign for leading B2B software companies in North America.- Development and management of Client Relationships, Account Management.- Led a Data Enrichment Project for eOriginal, managed and planned resources in a timely manner to meet client’s expectation.- Conducted State of Business Analysis via Google Analytics for SourceCode.- Content creation process via SEO research.

Kuala Lumpur, Malaysia

- Provided premium services to a portfolio of corporate clients across JAPA region, mainly SG market.- Responsible for development and management of client relationships, ensuring business results were achieved and clients’ expectations. i) Recognized Blue Box Value Champion across AEM- Managed operational excellence and account management/reconciliation to create a win-win situation. i) Prevented write-off amount of SGD 20k which generated revenue for company ii) Successfully reconciled one of the complicated major company’s portfolio- Monitoring day to day to evaluate the risk/patterns of Corporate’s spending.- Improved product adoption to ensure retention of current clients and referrals for new corporate clients.- Activation of dormant accounts by embracing the servicing ethos, Relationship Care to increase the company’s revenue.

Petaling Jaya, Malaysia

- Maintained security and strive for loss prevention for both PayPal and its customers while continuously scrutinized cases and identify major fraud trends to mitigate loss.- Responsible for working fraud queues, emails, service requests, and other fraud processing cases on a daily basis to determine if recent account activity is of a fraudulent nature.- Reviewed documentation, analyzed data, and determined in a timely manner whether to verify the authenticity of transactions and/or activities- Constantly communicate with the customer for additional information and to notify them of decisions- Ranked in “Exceed Most” and “Among The Best” under individual performance evaluation systems for Q2, 2016 and Q1, 2017 respectively.- Rewarded and recognized as ‘Most Empowered and Customer Champion Driven for Q2, Q4, H2 2016 and Q1, 2017’

Selangor, Malaysia

- Aided on senior accountant with day to day accounting operations (prepared invoices, processed payment & receipts).- Evaluated all cost receivables and payables on a regular basis to ensure accuracy.- Collated accounts of staff, travel advances, and other expenses.- Performed other ad-hoc projects and activities assigned by senior management.