Alan Thomson Email & Phone Number

Brisbane, Australia

I have worked for SEMA and IVE Groups for nearly 22 years. My initial role was System Tester, shortly before being appointed the Test Manager. I moved into a role specialising in the support and development of an archive and retrieval solution called SecurDOCS. The SecurDOCS solution holds over 300 million documents that are accessed by hundreds of thousands of users.Job titles of my expanding role have included:Release Coordinator and System Tester;Operations, Test and… Show more I have worked for SEMA and IVE Groups for nearly 22 years. My initial role was System Tester, shortly before being appointed the Test Manager. I moved into a role specialising in the support and development of an archive and retrieval solution called SecurDOCS. The SecurDOCS solution holds over 300 million documents that are accessed by hundreds of thousands of users.Job titles of my expanding role have included:Release Coordinator and System Tester;Operations, Test and Release Manager;Service Delivery Manager.Duties and responsibilities of my current role as the SecurDOCS Delivery Manager include:Managing the workload and priorities of a small team of developers and testersCoordinating the development process of many projects from initiation to final deploymentManaging operational supportClient delivery (change implementation and meeting SLAs)Coordinating DBA, development, test and IT support resources to facilitate the release of changesAssisting the sales team with client solutions and provision of quotesLiaising directly with government and corporate client representatives on problem resolution and requirement collectionWorking closely with in-house IT staff to problem-solve operational issues and hardware and software maintenance. Show less