Alan Tram Email & Phone Number

San Diego, CA, US

Falls Church, Virginia, United States

• Spearheading all User Interface development and interactions by providing mockups, prototypes, and customer/user insights in an Agile work environment
• Utilizing ServiceNow Platform to provide a low-code work/organization tool for the client
• Creating visual libraries/assets and ensuring the Client resonates with Brand Identity of the product
• Understanding and Translating possible Front-End Implementations made by Dev Teams to Managers and Clients
• Empowering workflows and assisting customers by using the ServiceNow Platform

While on the job hunt, I'm continuing to maintain and add more to my skillset. Currently improving my Photoshop and Figma skills. Learning Adobe Illustrator, Sketch, and XD. Most recent project was a redesign of a Restaurant website using React JS.

La Jolla, California

• Conducted user interviews among students and faculty to understand the current state of online discussion surrounding academic research.
• Implemented Google Analytics to monitor and learn user behaviors. Decreased need for meetings by 50% by improving team recognition of stakeholder needs.
• Developed website pages (FAQ and Getting Started) for discussion forum using React, JS, HTML, and CSS

Greater San Diego Area

• Contributed to professor’s animation templates project. Organized and cleaned survey data that was then parsed by a ML script to extract clips from videos with high user likability for that animation.
• Redesigned UCSD’s mental health website – updated website’s Information Architecture with user focused interactions and eliminated user frustrations resulting in a 1-minute improvement in task completion speed in.
• Coordinated various learning activities (ex. Card Sorting) that lead students to prototype mobile app solutions based on their Problem Statements surrounding social difficulties during the pandemic.

La Jolla, California

• Collaborated Senior Human Factor Sony Engineers to gather feedback from users before designing ideas that can be communicated using storyboards/mockups.
• Rapid-prototyped paper TV Remotes to conceptualize unexplored features surrounding mobile gaming.

• Ensured technician computers and biotech machinery were updated and ran properly.
• Communicated insights with contracted development team on what lab work can be optimized by their application.
• Appointed administrator for creating online learning courses via CMS (WordPress) and stored digital copies of Standard Operating Procedures to be used with SEO.