Alan Vanderhave Email and Phone Number
As a dynamic and growth-focused professional, I have extensive experience leading high-performing teams and driving significant revenue growth. My strategic approach to sales engineering has consistently resulted in the successful implementation of innovative solutions that meet and exceed client expectations.Being a forward-thinking leader, I have implemented numerous strategies to foster a collaborative culture and drive continuous process improvement for organizational success. I am known for my ability to forge strategic partnerships, lead service delivery operations, and regulate P&L functions effectively. I strive to provide value as a company resource and have consistently achieved recognition, awards, and promotional opportunities. I thrive in fast-paced environments where my skills in technical sales, team leadership, and customer relationship management can be fully utilized to deliver exceptional results. A few of my career highlights include:• Expanded the sales engineering team from two to five members, optimizing processes to increase efficiency as a Director, Sales Engineering.• Managed a team of four Sales Engineers and a Senior Solutions Architect, directly reporting to the Chief Revenue Officer.• Surpassed quota in 2023, receiving the top sales engineer award and President's Club membership at 1Path.• Led the development of standard and customized real-time reporting within the IT Service Management (ITSM) platform."A leader is one who knows the way, goes the way, and shows the way." -John C. Maxwell
Proda Technology
View- Website:
- prodatechnology.com
- Employees:
- 35
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Director Of Professional ServicesProda TechnologyMarietta, Ga, Us
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Director Of Sales Engineering1Path May 2023 - PresentAtlanta, Georgia, UsDirect the professional and technical development of a team of sales engineers, providing guidance, training, and support. Mentor the team to ensure successful design, scoping, and quoting of technical solutions for 400+ customers and prospects. Cooperate with the sales team to understand customer needs and deliver tailored technical solutions. Serve as a Subject Matter Expert on company products and services, delivering technical guidance. Formulate effective sales strategies to drive revenue growth.Highlights of accomplishments in this role include:• Grew the sales engineering team from two to five members, streamlining processes to maximize efficiency.• Led a team of four Sales Engineers and a Senior Solutions Architect, reporting directly to the Chief Revenue Officer.• Redesigned job descriptions and launched new roles to enhance solution design capabilities and implemented success metrics and tracking tools.• Developed 48 workflows and process documents for the rapid onboarding of new sales engineers. -
Sales Engineer1Path Dec 2020 - May 2023Atlanta, Georgia, UsAdministered new logo deals, creating custom solutions to address customer challenges. Executed strategic deals, modeled financial business cases, and aligned customer requirements with proposed solutions. Maintained expert knowledge of company and competitor offerings. Presented technical solutions and project plans, converting Sales Qualified Leads (SQL) and Marketing Qualified Leads (MQL) into opportunities. Interacted with product lifecycle management to expand new services.Highlights of accomplishments in this role include:• Achieved 225% of quota in 2023, earning the top sales engineer award and President's Club membership.• Spearheaded the creation of standard and customized real-time reporting in the IT Service Management (ITSM) platform.• Led the development of Power BI monthly and quarterly executive reports for Service Desk and Business Process Outsourcing customers.• Collaborated with the Product Lifecycle Management team to introduce new services, such as Workstation Asset Management and Advanced Network Monitoring.
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General Manager1Path Apr 2020 - Dec 2020Atlanta, Georgia, UsHeaded the healthcare division, overseeing 28 engineers, 6 managers, and 80+ customers. Formulated and executed growth strategies to regulate the division's profit and loss (P&L) functions. Cooperated with customer executives to establish key objectives and discuss performance against KPIs. Developed new product offerings and operational processes in collaboration with various departments and executives.Highlights of accomplishments in this role include:• Generated 26% of the organization's total revenue while maintaining a +35% EBITDA during the COVID-19.• Governed a $12M division, achieving consistent growth and profitability.• Established strong relationships with customer c-suite to align on objectives and performance metrics.• Built a diverse and customer-focused workforce, emphasizing teamwork and excellence.
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Technical Account Manager1Path Feb 2020 - Apr 2020Atlanta, Georgia, UsSustained long-term relationships with 40+ customers, providing real-time tactical insights and developing strategic recommendations to meet customers’ requirements. Designed and architected solutions in complex environments, including storage, virtualization, SDWAN, cloud, and mail solutions.Highlights of accomplishments in this role include:• Optimized revenue potential to 12% by up-selling value-added services and technical projects to existing clients.• Conducted Quarterly Business Reviews (QBRs), collaborating with clients to review past projects and plan future initiatives.• Enhanced client satisfaction and loyalty by providing timely and relevant insights into market trends and security events.
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Managing Engineer Iii1Path Aug 2016 - Feb 2020Atlanta, Georgia, UsLed a team of engineers for high performance and professional growth. Oversaw the planning, execution, and delivery of IT projects, ensuring completion within time, budget, and quality standards. Served as a Subject Matter Expert in IT infrastructure, networking, security, and cloud technologies, offering technical guidance to solve complex challenges. Maintained strong client relationships, producing tailored IT solutions to meet business objectives. Communicated with internal teams to align project goals and promoted accurate project documentation. Offered ongoing operational support for managed services, ensuring compliance with SLA/SLO metrics, overseeing ticket queue management, and maintaining operational efficiency.Highlights of accomplishments in this role include:• Managed 30 customers, generating a monthly recurring revenue between $275K and $325K.• Supervised a team of 10 direct report engineers and mentored a total team of 30 support and project engineers.• Architected and designed technology solutions, including Windows server builds and migrations, public and private cloud implementations, Microsoft 365 migrations, virtualization, and networking projects.• Established strong relationships with key customer contacts, including IT Directors and C-suite executives, discussing project updates and service delivery outcomes.
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Systems Engineer I1Path Mar 2016 - Aug 2016Atlanta, Georgia, UsDirected a local team of 25 engineers and system administrators by serving as a senior-level technical resource. Deployed various network infrastructure components, including firewalls, switches, wireless access points, network storage, and servers. Acted as point person for systems administrators on support and project issues.Highlights of accomplishments in this role include:• Surpassed all Key Performance Indicators (KPIs), including Billable Utilization, Revenue Generating Hours, and Project Hours Actual Versus Estimated.• Nurtured relationships with key customer contacts, serving as SME on business processes within a technical environment.
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Systems Administrator Iii1Path Aug 2013 - Mar 2016Atlanta, Georgia, UsCoordinated break-fix support for customers, troubleshooting desktop, software, server, and networking issues. Performed Helpdesk and System Administration tasks for a diverse clientele. Conducted scheduled system checks and maintenance activities. Entered and updated IT support tickets within a proprietary ticketing system. Documented resolutions for hardware and software helpdesk requests, including root cause analysis. Tracked ticket statuses, ensuring follow-up with end-users until resolution.Highlights of accomplishments in this role include:• Resolved Internet Service Provider (ISP), Wide Area Network (WAN), and Local Area Network (LAN) connectivity issues.• Monitored Active Directory user accounts, security group permissions, passwords, and Group Policy Objects (GPO).• Acted as a Project Administrator for networking equipment implementations, software deployments, and new office openings for smooth transitions and operations.
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Computer Services Specialist IiScs (Superior Computer Services) Aug 2012 - Aug 2013Brooklet, Georgia, Us- Lead remote support technician- Maintain over 120 production and development servers across 10 client environments- Support over 650 computers and 600 users- Train all intern, on site, and remote support technicians- Streamlined business processes- Implemented support ticket and asset tracking systems -
Computer Services Specialist IScs (Superior Computer Services) Dec 2011 - Aug 2012Brooklet, Georgia, Us- Lead onsite project and installation technician- Install and configure desktop and networking equipment- Initiated Microsoft Exchange, Active Directory, and Print Server migration and implementation projects
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Help Desk TechnicianScs (Superior Computer Services) Jul 2011 - Dec 2011Brooklet, Georgia, Us- Concurrent Employment with collegiate studies- Prepared all desktops and laptops for clients- Provided remote support for desktop issue
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InternshipScs (Superior Computer Services) Apr 2011 - Jul 2011Brooklet, Georgia, Us- Refurbish desktop and laptop hardware- Configure email accounts- Served as customer service by answering technical phone calls and assisting walk in customers
Alan Vanderhave Education Details
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Georgia Southern UniversityInformation Technology
Frequently Asked Questions about Alan Vanderhave
What company does Alan Vanderhave work for?
Alan Vanderhave works for Proda Technology
What is Alan Vanderhave's role at the current company?
Alan Vanderhave's current role is Director of Professional Services.
What schools did Alan Vanderhave attend?
Alan Vanderhave attended Georgia Southern University.
Who are Alan Vanderhave's colleagues?
Alan Vanderhave's colleagues are Rebecca Wilder, Jeremy Kent, Carlos Maldonado, Alena Urruzmendi, Steve Platnick, Richard C., Nicole Wilcox.
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