Alan Vanderhave Email & Phone Number

Marietta, GA, US

Atlanta, Georgia, US

• Direct the professional and technical development of a team of sales engineers, providing guidance, training, and support. Mentor the team to ensure successful design, scoping, and quoting of technical solutions for.
• Grew the sales engineering team from two to five members, streamlining processes to maximize efficiency.
• Led a team of four Sales Engineers and a Senior Solutions Architect, reporting directly to the Chief Revenue Officer.
• Redesigned job descriptions and launched new roles to enhance solution design capabilities and implemented success metrics and tracking tools.
• Developed 48 workflows and process documents for the rapid onboarding of new sales engineers.

Atlanta, Georgia, US

• Administered new logo deals, creating custom solutions to address customer challenges. Executed strategic deals, modeled financial business cases, and aligned customer requirements with proposed solutions. Maintained.
• Achieved 225% of quota in 2023, earning the top sales engineer award and President's Club membership.
• Spearheaded the creation of standard and customized real-time reporting in the IT Service Management (ITSM) platform.
• Led the development of Power BI monthly and quarterly executive reports for Service Desk and Business Process Outsourcing customers.
• Collaborated with the Product Lifecycle Management team to introduce new services, such as Workstation Asset Management and Advanced Network Monitoring.

Atlanta, Georgia, US

• Headed the healthcare division, overseeing 28 engineers, 6 managers, and 80+ customers. Formulated and executed growth strategies to regulate the division's profit and loss (P&L) functions. Cooperated with customer.
• Generated 26% of the organization's total revenue while maintaining a +35% EBITDA during the COVID-19.
• Governed a $12M division, achieving consistent growth and profitability.
• Established strong relationships with customer c-suite to align on objectives and performance metrics.
• Built a diverse and customer-focused workforce, emphasizing teamwork and excellence.

Atlanta, Georgia, US

• Sustained long-term relationships with 40+ customers, providing real-time tactical insights and developing strategic recommendations to meet customers’ requirements. Designed and architected solutions in complex.
• Optimized revenue potential to 12% by up-selling value-added services and technical projects to existing clients.
• Conducted Quarterly Business Reviews (QBRs), collaborating with clients to review past projects and plan future initiatives.
• Enhanced client satisfaction and loyalty by providing timely and relevant insights into market trends and security events.

Atlanta, Georgia, US

• Led a team of engineers for high performance and professional growth. Oversaw the planning, execution, and delivery of IT projects, ensuring completion within time, budget, and quality standards. Served as a Subject.
• Managed 30 customers, generating a monthly recurring revenue between $275K and $325K.
• Supervised a team of 10 direct report engineers and mentored a total team of 30 support and project engineers.
• Architected and designed technology solutions, including Windows server builds and migrations, public and private cloud implementations, Microsoft 365 migrations, virtualization, and networking projects.
• Established strong relationships with key customer contacts, including IT Directors and C-suite executives, discussing project updates and service delivery outcomes.

Atlanta, Georgia, US

• Directed a local team of 25 engineers and system administrators by serving as a senior-level technical resource. Deployed various network infrastructure components, including firewalls, switches, wireless access.
• Surpassed all Key Performance Indicators (KPIs), including Billable Utilization, Revenue Generating Hours, and Project Hours Actual Versus Estimated.
• Nurtured relationships with key customer contacts, serving as SME on business processes within a technical environment.

Atlanta, Georgia, US

• Coordinated break-fix support for customers, troubleshooting desktop, software, server, and networking issues. Performed Helpdesk and System Administration tasks for a diverse clientele. Conducted scheduled system.
• Resolved Internet Service Provider (ISP), Wide Area Network (WAN), and Local Area Network (LAN) connectivity issues.
• Monitored Active Directory user accounts, security group permissions, passwords, and Group Policy Objects (GPO).
• Acted as a Project Administrator for networking equipment implementations, software deployments, and new office openings for smooth transitions and operations.

Brooklet, Georgia, US

- Lead remote support technician- Maintain over 120 production and development servers across 10 client environments- Support over 650 computers and 600 users- Train all intern, on site, and remote support technicians- Streamlined business processes- Implemented support ticket and asset tracking systems

Brooklet, Georgia, US

- Lead onsite project and installation technician- Install and configure desktop and networking equipment- Initiated Microsoft Exchange, Active Directory, and Print Server migration and implementation projects

Brooklet, Georgia, US

- Concurrent Employment with collegiate studies- Prepared all desktops and laptops for clients- Provided remote support for desktop issue

Brooklet, Georgia, US

- Refurbish desktop and laptop hardware- Configure email accounts- Served as customer service by answering technical phone calls and assisting walk in customers