Alan Morris Email & Phone Number

Alpharetta

Alpharetta Ga

● Performed commercial build-out coming in 25% under budget● Sustained a 10% growth year over year with a 33.5% increase in 2015● Annual operating budget keeping labor below 15% and operation cost under 25%● Thorough knowledge of business startup, development and operations● Commercial construction build-out, pulling permits, obtaining state and local license, coordinating inspections and obtaining final certificate of operation● B2B sales and… Show more ● Performed commercial build-out coming in 25% under budget● Sustained a 10% growth year over year with a 33.5% increase in 2015● Annual operating budget keeping labor below 15% and operation cost under 25%● Thorough knowledge of business startup, development and operations● Commercial construction build-out, pulling permits, obtaining state and local license, coordinating inspections and obtaining final certificate of operation● B2B sales and marketing, Customer and client retention● Performed demographic research, market analysis, and studied daily traffic patterns to determine business viability● Negotiated commercial lease; terms, rates, CAM’s and tenant improvement funding● Managed a staff of 10 people; overseeing recruiting, training, and supervision of employees with motivational team leadership skills● Kept business running efficiently and profitable with strict profit/loss management; overseeing all business financials and day to day operations and controlling cost by waste reduction, inventory management, payroll, and theft prevention● Created and designed innovative and effective marketing and promotion campaigns through print media, coupons, and social media ads to● Special event coordinating, planning, promoting, and advertising● Studied year over year sales trends to plan for staffing, and establish effective marketing and promotions to increase sales● Vendor management and negotiations to reduce overall cost● Developed and maintained B2B relationships to increase revenue through catering● Fluent communication and social skills to interact with customers and vendors● Proficiency in organizing and managing different projects and task● Proficient in assigning duties and scheduling employee shifts● Developed task checklist to maximize store cleanliness and operational effectiveness● Actively engaged in networking, after hour events and Forsyth County chamber events to build brand awareness Show less

● In Depth understanding of call center operations, performance metrics and KPI’s● Telephone and web centric System Administration support on HP-UX 9.x, 10.x, 11.x, Red Hat Linux, VmWare, network configurations, virtual LANs, SAN and LAN switches, Fibre Channel devices, SAN storage and SAN tape devices● Strong technical aptitude, excellent customer communication skills and detailed call documentation; creating descriptive knowledge database documents to… Show more ● In Depth understanding of call center operations, performance metrics and KPI’s● Telephone and web centric System Administration support on HP-UX 9.x, 10.x, 11.x, Red Hat Linux, VmWare, network configurations, virtual LANs, SAN and LAN switches, Fibre Channel devices, SAN storage and SAN tape devices● Strong technical aptitude, excellent customer communication skills and detailed call documentation; creating descriptive knowledge database documents to identify, document and provide solutions to customer issues● Collaborate with software and hardware engineers too call resolution● Create Service deliveries with hardware parts predict and dispatched field CE’s● Assist teammates on software and hardware technical issues via phone and web chat● Senior level team lead and new hire employee trainee and mentor Show less

Greater Atlanta Area

● Effective responsibility for escalations, addressing business needs, managing technical resources to ensure resolution on time and against agreed objectives ● Provide project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives ● Manage the entire support delivery and execution process, ensuring and facilitating effective cross-functional team communication and collaboration●… Show more ● Effective responsibility for escalations, addressing business needs, managing technical resources to ensure resolution on time and against agreed objectives ● Provide project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives ● Manage the entire support delivery and execution process, ensuring and facilitating effective cross-functional team communication and collaboration● Where relevant, assign, manage and monitor technical specialists and sub-contractors to ensure quality and guidelines are maintained to call resolution ● Ability to handle multiple support call escalations and deliverables ● Ensure a collaborative ‘One Team’ approach comprising both HP personnel, client representatives and 3rd party vendors ● Identify and document the problem, determine definition of project scope and objectives, facilitate conference calls with all relevant stakeholders ● Develop a detailed project plan to monitor and track progress; coordinate internal resources and third parties/vendors for the flawless execution of technical solution Show less

Associates Of Applied Science, Electronics Engineering Technology

Studied component level Electronics troubleshooting, telecommunications and computer system information technology

High School Diploma