Alan Wagoner

Alan Wagoner Email and Phone Number

Senior Technical Account Manager at AWS @ Amazon Web Services (AWS)
Alan Wagoner's Location
Spring Hill, Tennessee, United States, United States
About Alan Wagoner

I'm a person who loves technology and has 20+ years of experience as a Technical Support Engineer. During that time I have delivered outstanding customer experiences in a wide range of environments from startups to Fortune 100 companies. I focus on using technology to improve customer retention and satisfaction while promoting knowledge dissemination across the enterprise. I have an entrepreneurial spirit and have authored multiple books, and started two successful companies (Wagoners Abroad and Almuñécar Info).

Alan Wagoner's Current Company Details
Amazon Web Services (AWS)

Amazon Web Services (Aws)

View
Senior Technical Account Manager at AWS
Alan Wagoner Work Experience Details
  • Amazon Web Services (Aws)
    Senior Technical Account Manager
    Amazon Web Services (Aws) Dec 2021 - Present
    Seattle, Wa, Us
    View
  • Almuñécar Info
    Aws Cloud Architect & Services Manager
    Almuñécar Info Apr 2016 - Sep 2021
    Almuñécar, Granada, Es
    • Work closely with customers, media partners, and 3rd-party service vendors to define, build, and execute solutions that increase customer visibility and brand awareness.• Architect and build solutions on traditional hosting and cloud-based services (AWS/GCP).• IT Advisor for small businesses and individual clients.
    View
  • Wagoners Abroad
    Co-Founder, Spain Relocation Consultant, Writer/Editor At Wagoners Abroad
    Wagoners Abroad Aug 2012 - Apr 2016
    • Established the Wagoners Abroad website growing readership to 26,000+ views.• Consulting with clients to help them actualize their goal of living in Spain. • Through my consultancy, I have achieved a 100% success rate with the projects that I’ve managed (200+ couples/families). • I have also authored two very successful and well-received Ebooks, Live In Spain and Education In Spain.
    View
  • Sas
    Solutions Support Engineer
    Sas Jul 2007 - Jul 2012
    Cary, Nc, Us
    • Provided technical support to premium Retail (SaaS) and Solutions clients.• Handled escalations, ensured SLAs were maintained and boosted customer satisfaction.• Wrote more than 300 Knowledge Base articles to facilitate knowledge transfer/user self-service.• Diagnosed and resolved complex business domain and/or technical problems and business-critical issues that involved multiple areas of the customer's environment.
    View
  • Ibm
    Advisory Software Engineer
    Ibm Jul 2000 - Jun 2007
    Armonk, New York, Ny, Us
    • Provided L2 Technical Support on a variety of products including DirectTalk, WebSphere Voice Server, WebSphere Translation Server, RFID, and Mainframe networking (VTAM). • Designed and built the telephony lab in support of product testing and problem determination.• Collaborated with L3/R&D for product escalation and improved product quality.
    View
  • Asera
    Customer Operations International Program Manager
    Asera Nov 1999 - Mar 2000
    Sammamish, Us
    • Established the Support Processes & Procedures used globally for all customers.• Technical Liaison between European and Domestic Operations Teams.
    View

Alan Wagoner Education Details

  • University Of Nevada, Reno
    University Of Nevada, Reno
    Computer Science

Frequently Asked Questions about Alan Wagoner

What company does Alan Wagoner work for?

Alan Wagoner works for Amazon Web Services (Aws)

What is Alan Wagoner's role at the current company?

Alan Wagoner's current role is Senior Technical Account Manager at AWS.

What schools did Alan Wagoner attend?

Alan Wagoner attended University Of Nevada, Reno.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.