Service Delivery Manager
CurrentLeading and managing various activities and deliverable on the Projectsassigned and provide program management support to the PMO Headfor ensuring successful project execution and implementation.Ensuring Project Management Gates are implemented within all projectsassigned and prevent deviations.Ensuring compliance in operating procedures and policies and providesupport to campaign management team.Oversaw financial controls and systems focusing on monitoring,recording, and forecasting and budgeting of project expenses.Managing project team members/partners to ensure the right resourcesare working on the right tasks at the right time, with clear expectations ofmilestones and goals.Analyzing Project Manager reports to update and administer programplans.Managing project progress and control slippages.Produce an updated schedule as per the defined PMO Standards.Escalating deviations to the PMO Head and Stakeholders in a timelymanner and take necessary actions to bring the project on track.Consolidating project reporting materials for monthly review by ProjectManager.Managing overall client relationship including maintaining dailyoperation, troubleshooting issues & escalations.Working directly with client and sales to define the scope of works,created proposals and SOWs.Heading the customer care team of 7 members and provide customercare solution to USA consumers.
