• Responsible for team supporting datacenter running in a 2008 Active directory domain• Planned and implemented infrastructure using Windows operating systems: Windows 2000, Windows XP, 2003 Server, and 2008 Server • Administered $18 million dollar computer system supporting 120 personnel workcenter• Configured and maintained Windows servers and computers: Windows 2000, Windows XP, 2003 and 2008• Practiced preventive maintenance to prevent data failures on a NETAPP SAN• Responsible for monitoring server condition and status 24/7• Planned and implemented alert and escalation process in the event of server malfunction• Updated and maintain $1M hardware inventory as per company policy• Responsible for servers backup and data integrity• Responsible for securing the servers• Ensured updates and patches are regularly installed• Created purchase requisitions for IT hardware/software• Review of servers and applications • Generated images for desktops and servers using Ghost• LAN Administration: added users; printers; removed users; controlling access right list• Directed complete system builds, upgrades, migrations, and patch management• Implemented security policy and virus protection.• Supervised change management related to server upgrades and software installation• Senior project manager for all IT related modernization projects• Prepared and maintained documentation of technologies, standards and procedures

• Led 16 person team providing 24 hour system administration and customer service support • Acts as the final point of escalation and resolution for technical support of directory services, including active directory design and implementation, maintenance, upgrades, and software inter-compatibility• Certified security posture of 300+ servers and over 2,500 workstations via WSUS • Served as team lead in charge of desktop deployment execution from Windows 2000 to XP• Responsible for project planning, deployment logistics, and client profiling/needs • Directed all trouble tickets for IT related issues on site; resolved over 800 issues• Attended weekly division meetings to discuss IT related issues with senior management• Assisted in mail migration from failed server; identified/removed over 500 unused accounts• Attended change management meetings and sent detailed reports to management• Coordinated and executed installation of $72K server hardware data center migration project• Responsible for incident management, problem management, change management, and configuration management

• Provided technical support for hardware/software configurations and applications• Performed maintenance, repair, and upgrade of 75+ workstations• Ensured system security measures met to include using password and screen savers• Ensured anti-virus updates completed to comply with security configuration settings• Installed and configured operating systems and applications• Troubleshot hardware and software issues to include network connectivity• Performed network monitoring and system logs to identify/troubleshot issues• Implemented operating system migration from 2000 to XP• Installed and supported PDAs, such as Blackberry• LAN Administration: added users; printers; removed users; controlling access right list• Created batch file to automatically map drives and printers for all users• Generated images for desktops and laptops using Ghost