Alan Wenham

Alan Wenham Email and Phone Number

Change Management and Operations Specialist @
Alan Wenham's Location
Warrington, England, United Kingdom, United Kingdom
Alan Wenham's Contact Details

Alan Wenham personal email

n/a
About Alan Wenham

Commercially aware with a proven track record in Change and Operational Management, People Development, Health Care, Retail and Contact Centres; and significant experience in the development and delivery of budgets and cost control initiatives.Specialties: Change ManagementOperational ManagementContact Centre ManagementLeading and developing large teams to success3rd Party Relationship managementCustomer Relations StrategyCustomer Experience and Mystery Shopping programmesRetail management

Alan Wenham's Current Company Details
Self-employed

Self-Employed

Change Management and Operations Specialist
Alan Wenham Work Experience Details
  • Self-Employed
    Now Retired
    Self-Employed Jan 2022 - Present
  • Amw Services
    Change Management And Operations Specialist
    Amw Services 2018 - Present
    Cheshire And North West
  • Dental Partners Uk
    Head Of Service Development
    Dental Partners Uk Feb 2019 - Mar 2022
    Birmingham, United Kingdom
    Change Management and Operations Specialist
    View
  • Dental Partners Uk
    Head Of Service Development
    Dental Partners Uk Feb 2019 - Mar 2022
    United Kingdom
    View
  • Idh Group
    Head Of Central Operations And Change
    Idh Group Oct 2012 - Aug 2018
    Manchester, United Kingdom
    View
  • Idh.
    Change Programme Manager
    Idh. Jan 2011 - Oct 2012
    Delivered a number of change programmes for the IDH board as well as managing the relationship with Tesco our JV partner. Opened the first NHS dentist within a supermarket in the UK which, is now a very successful established practice. Key member of the project team that successfully merged the 3rd largest dental corporate into the IDH Group
  • The Unity Partnership
    Director Of Contact Centre
    The Unity Partnership Apr 2009 - Jun 2010
  • Unity Partnership
    Director Of Contact Centre
    Unity Partnership Apr 2009 - Jun 2010
    Director of Contact Centre for Unity Partnership and Oldham Council reporting directly into the MDMember of Oldham council Senior Leadership Team.Responsible for the Unity contract relating to Oldham/Exchequer Contact Centre and Environmental Customer services Service representative to Members and Key Officers within Oldham Council.
  • Woolworths
    Head Of Customer Services And Contact Centre
    Woolworths 2007 - Feb 2009
    Working closely with the Woolworths Board, reporting into the MD for Retail and Distribution, advising on the development and execution of the MCR and Customer Relations strategy. With responsibility for customer service for over 820 stores, as well as The Company Mystery Shopping Programme and all of the Woolworths Multi Channel Support Teams.
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  • Woolworths
    Contact Centre Manager
    Woolworths 2004 - 2007
    Reporting to Head of Customer Services designed and delivered the new Customer Contact Centre for Woolworths.
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  • Woolworths
    Customer Relations Manager
    Woolworths 2000 - 2004
    Developed a customer relations team at Woolworths instiling call centre disciplines to improve the woolworths shopping experience.Relocated team to North West significantly improving service levels, kpi's, productivity and reducing costs
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  • Woolworths
    Project Manager- Mystery Shopping Programme
    Woolworths 1999 - 2000
    Developed and delivered radical mystery shopping programme for Woolworths retail estate of 830 stores. Managing 3rd party relationships with Mystery shopping companies and providing reporting and analysis to both board and retail field teams on company performance that changed colleague behaviours and improved customer service significantly.
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  • Woolworths
    Store Manager
    Woolworths 1982 - 1999
    Managed a large number of retail units across the UK, culminating in progression to a top 20 site and lead store manager status, with £6m turnover retail including £0.5m restaurant sales and £55m Post Office sales.Experienced satellite store manager with multiple site management skills.Assessor and coach for new store managers with a strong reputation for developing great people for the business.
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Alan Wenham Skills

Management Leadership Change Management Customer Experience Strategy Team Building Coaching Performance Management Retail Team Leadership Crm Operations Management Time Management Customer Satisfaction Recruiting Team Management New Business Development Call Centers Sales Budgets Store Management Start Ups Budget

Alan Wenham Education Details

Frequently Asked Questions about Alan Wenham

What company does Alan Wenham work for?

Alan Wenham works for Self-Employed

What is Alan Wenham's role at the current company?

Alan Wenham's current role is Change Management and Operations Specialist.

What is Alan Wenham's email address?

Alan Wenham's email address is aw****@****p.co.uk

What schools did Alan Wenham attend?

Alan Wenham attended Henley Management College, St John Rigby College.

What skills is Alan Wenham known for?

Alan Wenham has skills like Management, Leadership, Change Management, Customer Experience, Strategy, Team Building, Coaching, Performance Management, Retail, Team Leadership, Crm, Operations Management.

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