Analista De Suporte Técnico Jr
Current
Oct 2024 - Present
AeroLeads people directory · profile
Alan William Email & Phone Number
CX | Experiência do Cliente | Analista de suporte
at
Omie
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
CX | Experiência do Cliente | Analista de suporte
Location
São Paulo, Brazil
Company size
Who is Alan William? Overview
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Quick answer
Alan William is listed as CX | Experiência do Cliente | Analista de suporte at Omie, a with 502 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alan William.
Alan William previously worked as Analista de suporte técnico Jr at Omie and Suporte Ninja at Aiqfome. Alan William holds Curso Superior De Tecnologia (Cst), Computer Systems Analysis from Centro Universitário Fam.
Company email context
Email format at Omie
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Omie
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Profile bio
About Alan William
Alan William is a CX | Experiência do Cliente | Analista de suporte at Omie.
Current workplace
Alan William's current company
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Omie
4 roles
Alan William work experience
A career timeline built from the work history available for this profile.
Suporte Ninja
Encarregado pelo atendimento aos usuários do aplicativo Aiqfome.Esclarecer dúvidas, auxiliar com o uso do aplicativo e gerenciar queixas dos clientes, assegurando respostas ágeis e satisfatórias.Responsável por criar macros de atendimento com passo a passo de diferentes assuntos, a fim de apoiar com o uso do aplicativo e procedimentos.Manter uma comunicação clara e eficiente com diferentes setores, por meio do Zendesk e Slack, para garantir uma experiência consistente e de alta qualidade para o cliente.Mediar conflitos entre clientes e lojas, buscando soluções que sejam mutuamente benéficas e mantenham a satisfação de ambos.Atuar no pós-venda, com a resolução de problemas relacionados aos pedidos, confirmando o envio junto a loja e o time de logística. Gerenciamento das plataformas Adyen e Nupay, emitindo cartas de estorno/cancelamento das transações.
Jul 2023 - Sep 2024
Consultor De Relacionamento
Atendimento ao cliente do banco BTG, por meio de e-mail, chat e telefone.Esclarecimento de dúvidas e suporte técnico relacionado ao uso do aplicativo.Responsável pelo acompanhamento e devolutiva das tratativas encaminhadas ao time especializado.Participação em reuniões de time para apoiar decisões estratégicas, a fim de melhorar a experiência do cliente.
Oct 2020 - Jan 2023
Auxiliar Administrativo
Wba Comércio De Produtos Em Plástico Serviços Eirelli
Responsável pelas vendas dos produtos disponíveis na plataforma de compra online, Atendimento da plataforma Mercado Livre e atendimento presencial.
Dec 2017 - Dec 2019
Team & coworkers
Colleagues at Omie
Other employees you can reach at omie.com.br. View company contacts for 502 employees →
GL
Gabriel Lolo
Colleague at OmieOsasco, São Paulo, Brazil
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TC
Tarcísio Cruz
Colleague at OmieCatanduva, São Paulo, Brazil
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JO
Juliano Orlandi Lopes
Colleague at OmieEspírito Santo, Brazil
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CP
Catarina Prudente 🏳️🌈
Colleague at OmieSão Paulo, Brazil
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VA
Viviane Aparecida Franca
Colleague at OmieBlumenau, Santa Catarina, Brazil
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CL
Carolina Luiza
Colleague at OmieGoiânia, Goiás, Brazil
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BS
Bruna Souza
Colleague at OmieSão Paulo, Brazil
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HS
Heloísa Souza
Colleague at OmieSão Paulo, Brazil
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AG
André Guimarães
Colleague at OmieSão Paulo, Brazil
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BC
Bruna Caroline Da Conceição
Colleague at OmieSão Paulo, Brazil
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Gabriel Lolo
Colleague at OmieOsasco, São Paulo, Brazil
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TC
Tarcísio Cruz
Colleague at OmieCatanduva, São Paulo, Brazil
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JO
Juliano Orlandi Lopes
Colleague at OmieEspírito Santo, Brazil
View →
CP
Catarina Prudente 🏳️🌈
Colleague at OmieSão Paulo, Brazil
View →
VA
Viviane Aparecida Franca
Colleague at OmieBlumenau, Santa Catarina, Brazil
View →
CL
Carolina Luiza
Colleague at OmieGoiânia, Goiás, Brazil
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BS
Bruna Souza
Colleague at OmieSão Paulo, Brazil
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HS
Heloísa Souza
Colleague at OmieSão Paulo, Brazil
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AG
André Guimarães
Colleague at OmieSão Paulo, Brazil
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BC
Bruna Caroline Da Conceição
Colleague at OmieSão Paulo, Brazil
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1 education record
Alan William education
FAQ
Frequently asked questions about Alan William
Quick answers generated from the profile data available on this page.
What company does Alan William work for?
Alan William works for Omie.
What is Alan William's role at Omie?
Alan William is listed as CX | Experiência do Cliente | Analista de suporte at Omie.
Where is Alan William based?
Alan William is based in São Paulo, Brazil while working with Omie.
What companies has Alan William worked for?
Alan William has worked for Omie, Aiqfome, Almaviva Do Brasil, and Wba Comércio De Produtos Em Plástico Serviços Eirelli.
Who are Alan William's colleagues at Omie?
Alan William's colleagues at Omie include Gabriel Lolo, Tarcísio Cruz, Juliano Orlandi Lopes, Catarina Prudente 🏳️🌈, and Viviane Aparecida Franca.
How can I contact Alan William?
You can use AeroLeads to view verified contact signals for Alan William at Omie, including work email, phone, and LinkedIn data when available.
What schools did Alan William attend?
Alan William holds Curso Superior De Tecnologia (Cst), Computer Systems Analysis from Centro Universitário Fam.
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