Alan Williams

Alan Williams Email and Phone Number

Senior Technical Writer with 10+ years of experience
Alan Williams's Location
Waterloo, Ontario, Canada, Canada
Alan Williams's Contact Details

Alan Williams personal email

n/a
About Alan Williams

• 20+ years technical writing and communications experience in IT software and hardware, telecommunications, and manufacturing sectors.• 5+ years experience in teaching English as Second Language (ESL)• Excellent written and verbal communication skills, through studying translation, learning new languages and teaching English as a Second Language (ESL).• Quadrilingual: fluently bilingual in written and spoken English and French; beginner level in spoken German and Mandarin.• Extensive experience working across functional teams.• Certified Member of Association of Translators and Interpreters of Saskatchewan (ATIS) OBJECTIVE: I would like to secure a position as a Senior Technical Writer or Editor in IT (software or hardware), transportation, manufacturing or other industries with room for advancement based on performance. Also, I thoroughly enjoyed my time teaching, and in the future, I would like to move into some combination of a Technical Writer / Training role.Some fun facts about me: • I’ve lived and worked in five countries (Canada, USA, Germany, France and China), and I’ve been initiated into the different cultures by learning the languages. This also shows that I can easily adapt to new situations. • I love skydiving and it is by far the most thrilling and stunning activity in which I’ve ever participated. Bungee jumping would be second.• Studying in translation and learning new languages have helped me to develop terrific writing and speaking skills in English. • I learned German in a year, and I picked up the basics of Mandarin Chinese during my time in Beijing.• I’ve donated blood or plasma over 120 times through Canadian Blood Services.

Alan Williams's Current Company Details

Senior Technical Writer with 10+ years of experience
Alan Williams Work Experience Details
  • Blackberry
    Technical Writer Ii
    Blackberry May 2022 - Feb 2024
    Waterloo, Ontario, Canada
    • Collaborated with software developers, testers, other technical writers and customer-support technicians to produce end-user documentation, in both HTML and PDF formats, using the Adobe Experience Manager (AEM) authoring tool.• Responded in a timely manner to Documentation issues raised in Atlassian Jira.• Performed proofreads and peer reviews for documentation produced by other writers on our team.• Participated in reviewing localized versions of our product guides.Visit: www.blackberry.com and docs.blackberry.com
  • Ncr Canada Corp.
    Information Engineering Technical Writer
    Ncr Canada Corp. Jun 2017 - Feb 2022
    Waterloo, Ontario
    • Collaborated with software developers, testers, and business analysts to produce end-user documentation, including user manuals and online HTML help.• Through a multi-step process, published 20+ user manuals to support major releases of our software every three to six months.• On a regular basis and in extremely short time frames, updated the Release Bulletins for customer software fixes.• Coordinated the translation process for online help files.• Regularly contributed new procedures to our New Writer’s Handbook.Visit: www.ncr.com
  • Litens Automotive Group
    Technical Writer / Illustrator
    Litens Automotive Group Sep 2015 - Jun 2017
    Woodbridge, On
    • Worked directly with engineers, designers and assembly teams to produce Machine Operation manuals for custom-built equipment used in our global manufacturing plants.• Produced user manuals in MS Word; used SolidWorks to produce drawings and Bills of Materials.• Supported 20+ engineers and proactively gathered information for documentation projects.Visit: www.litens.com/
  • Lafargeholcim
    Communications Specialist
    Lafargeholcim Mar 2015 - Sep 2015
    Toronto, Canada Area
    • Interacted daily with directors and project leads to keep apprised of information that must be communicated to employees.• Wrote and distributed bilingual messages for network outages and maintenance.• Created internal communication plans and schedules with project leads for ongoing IT projects.• Maintained and posted articles to the IT group website; edited technical communications for the Help Desk team.• Coordinated translation requests with external vendor.• Created and coordinated with HR on employee communications. Visit: www.lafargeholcim.com/
  • Dac Group
    Senior Technical Writer
    Dac Group Feb 2014 - Oct 2014
    Toronto, On
    • Worked directly with software engineers and business analysts to document, for internal users, previously undocumented legacy software projects.Visit: www.dacgroup.com
  • Brandt Group Of Companies
    Technical Writer
    Brandt Group Of Companies Oct 2012 - Jan 2014
    Regina, Sk
    • Collaborated with engineers, designers and the marketing group to produce Operator, Service and Parts manuals for specialized, custom-built equipment.• Produced user manuals and templates in Adobe FrameMaker 11.• Supported 20+ engineers and proactively gathered information for documentation projects.• Planned, researched, organized, wrote, edited and reviewed the documentation, all according to tight schedules.• Produced documentation in hard and soft copy.• Interacted on a daily basis with engineering and assembly teams. Visit: www.brandt.ca
  • Sigma Technology Ab
    Technical Editor
    Sigma Technology Ab Sep 2011 - Jul 2012
    Beijing (Prc)
    Sigma Kudos is a technical-documentation outsourcing company headquartered in Sweden.• Provided superior English-language editing services to a group of 15 technical writers located in Beijing, Hungary and Sweden, in the area of mobile telecommunications.• Taught an introductory course in Technical Writing at Peking University.Visit: www.sigmatechnology.se
  • University Of The Chinese Academy Of Sciences
    Professor - Esl
    University Of The Chinese Academy Of Sciences Mar 2007 - Jul 2012
    Beijing (Prc)
    • Applied my education and work experience in courses that helped graduate-level Chinese students to improve their writing, speaking and presentation skills in English.• Taught courses that helped MBA students to better express themselves in English in business situations. Visit: http://english.ucas.ac.cn/
  • Education
    Student
    Education Jul 2005 - Feb 2007
    Regina, Sk
    I returned to my home in Canada to prepare for my teaching experience in China. During this time, my main occupation was to complete a 6-month course -- Teach English to Speakers of Other Languages (TESOL) -- through Global English, based in Exeter, UK. I also worked at a few odd jobs for friends.Visit: http://www.global-english.com/
  • Sun Microsystems
    Senior Technical Writer
    Sun Microsystems Dec 2000 - Apr 2005
    Menlo Park, Ca (Usa)
    In December 2000, Sun Microsystems acquired Cobalt Networks. I was a Senior Technical Writer for the x86 Server products at Cobalt and Sun.Visit: www.sun.com
  • Cobalt Networks
    Senior Technical Writer
    Cobalt Networks Jul 1999 - Dec 2000
    Mountain View, Ca (Usa)
    I was one of the Technical Writers for Cobalt Networks internet server products. I joined in July 1999, as employee #108. :-)
  • Nortel Networks
    Technical Writer
    Nortel Networks Apr 1995 - Jul 1999
    Ottawa, On
    I was a Technical Writer at Nortel Networks under manager Carol van der Voort (group X753) and director Eric Bennison; our group produced user documentation for Bell Canada.

Alan Williams Skills

Technical Writing Translation Technical Documentation Editing Manuals Technical Communication Framemaker Teaching Online Help Copy Editing Esl Public Speaking English Cross Functional Team Leadership Robohelp Software Documentation Project Management E Learning Training Writing Program Management Content Management Software Development Information Architecture Documentation Agile Methodologies Management

Alan Williams Education Details

Frequently Asked Questions about Alan Williams

What is Alan Williams's role at the current company?

Alan Williams's current role is Senior Technical Writer with 10+ years of experience.

What is Alan Williams's email address?

Alan Williams's email address is al****@****ens.com

What schools did Alan Williams attend?

Alan Williams attended University Of Ottawa, University Of Regina.

What skills is Alan Williams known for?

Alan Williams has skills like Technical Writing, Translation, Technical Documentation, Editing, Manuals, Technical Communication, Framemaker, Teaching, Online Help, Copy Editing, Esl, Public Speaking.

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