Alan Wimmer Email & Phone Number

Lindon, Utah

Greater Salt Lake City Area

* My main role was to coordinate and perform upgrades to clients document management systems* Manage all aspects of the upgrade from project kickoff to project close.* Help with new environment recommendations and setup.* Document and log all project steps and time spent.* Provide weekly status reports on projects to management.* Hold weekly project status meetings with clients* Perform systems discovery and provide recommendations for improvements based on findings

Orem, Utah

* My main role was to assist customer with their technical support issues via phone or e-mail. Note all issues in company ticketing system and follow issues till resolution.* Help customers’ setup and configure new document management systems (Hyland OnBase).* Setup and maintain a hosted cloud environment for hosted customers. * Help internal customers/employees with internal support (computer set up, E-Mail problems, phone system problems, and Network Admin Support). * Demonstrated an advance knowledge of PC hardware, Windows Server 2008 R2 and Server 2012 R2, Windows 7 and Windows 10 * Strong knowledge of MS Office suite including Word, Excel, Access, Outlook and PowerPoint* Experience providing remote support using Logmein Rescue & Team Viewer. * Experience installing and maintaining PCs (including hardware and software), printers, faxes, projectors and scanners.* Thorough understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP.* Excellent troubleshooting skills; including response to trouble tickets in a ticketing database (Zendesk). * Experience configuring, testing, and installing new PCs and upgrading, diagnosing, and repairing installed PC systems. * Other roles included facilities management of main office and remote locations.

Lindon, Utah

* My major role was to diagnose and repair Dell Small Business computers, laptops and servers. Also Verizon FiOS’ fiber optic internet, telephone, and video problems in a timely manner.* Setup dispatches for Hardware replacement.* Troubleshot various Hardware problems.* Provide support to customers through inbound calls.* Work with Resolution Specialists to provide accurate and correct resolutions.* Handling of all communications and data collection during the priority issues to quickly resolve them.* Supporting customer’s with setup, troubleshooting, general usage, networking, internet issues, disk management, virus/malware removal, system recovery, parts dispatch, upgrading and updating.* Support removal and installation of customer replaceable parts for troubleshooting and warranty fulfillment.

Orem, Utah

* My major role was to diagnose and repair customers’ non-functioning high-end document scanners.* Help customers set up new scanners over the telephone and use remote tools on the computer to install new software.* Train customers on new software and scanner use.* Help internal customers/employees with internal support (computer set up, E-Mail problems, phone system problems, and Network Admin Support). * Demonstrated an advance knowledge of PC hardware, Windows Server 2003, Windows Vista and Windows XP * Strong knowledge of MS Office suite including Word, Excel, Access, Outlook and PowerPoint* Experience providing remote support using Logmein Rescue & utilizing GHOST for imaging PCs. * Experience installing and maintaining PCs (including hardware and software), printers, faxes, projectors and scanners.* Experience participating in special projects, such as office computer equipment moves from one building to another.* Thorough understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP.* Excellent troubleshooting skills; including response to trouble tickets in a ticketing database. * Experience configuring, testing, and installing new PCs and upgrading, diagnosing, and repairing installed PC systems. * Other roles included facilities management of main office and remote locations.

Cdl A, Truck And Bus Driver/Commercial Vehicle Operator And Instructor

Automotive Repair

Certified Mechanic

High School Deploma, General Studies