Alan Winters Email and Phone Number
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A senior level executive with over 25 years serving leading global Fortune 500 corporations representing four diverse industries. Strong track record for turning around poor performing operations into highly effective, best in class organizations. Extensive background in managing sizable revenue and expense budgets and leading large workforces in driving culture change to customer focus work groups. Adept at managing high volume transactions with maximum quality and reliability. Accomplished relationship manager with both internal and external customers.Currently hold the CAO position at Teleperformance Group responsible for People, Process and Culture. I have direct responsibility for HR, Learning and Development, Processes, Shared Services, Compliance, Privacy and Security.Previous Experience- Held key senior operational roles within Financial Services, Health Care, Telecommunications, Retail and the BPO sectors- Developed Customer Experience programs and outsourcing models to drive both customer satisfaction and efficiency. - Managed global workforce of over 13,000 FTE's in 7 different countries- Directly managed the following functions: Customer Service, Collections, Client Relations, Compliance, Billing, Sales, Learning and Development, HR, Security, IT and Global Privacy processes.-
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 10
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Chief People Officer And Deputy Chief Compliance OfficerTeleperformance May 2018 - PresentParis, Île-De-France, Fr
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Chief Administrative And People OfficerTeleperformance Sep 2018 - Aug 2020Paris, Île-De-France, FrResponsible for the following global functions: Group HR/People and Culture , Learning and Development, Lean Six Sigma and Operational Improvement, Global Compliance, Data Privacy and Security.
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Deputy Chief Compliance Officer And Chief Privacy OfficerTeleperformance Apr 2015 - Sep 2018Paris, Île-De-France, FrDeveloped and implemented the global privacy program for the group. This included the GDPR project to be fully implemented and compliance with the GDPR prior to May 25th. Also lead the group in attaining BCR's to allow the group to transfer data globally meeting the EU cross boarder data transfer requirements. Implemented an internal core compliance and security program to include, Incident Response ( investigates and handles all potential fraud and data breach issues ), Internal Audit ( audits internal functions for compliance to the program), Global Ethics Hotline ( a WB hotline to manage and investigation potential ethics issues ) and the Global Privacy Office ( the function that manages the global privacy program and policy).
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Executive Vice President Banking & Financial Services - English World / Asia Pac RegionTeleperformance May 2013 - Apr 2015Paris, Île-De-France, FrLeading the Banking and Financial Services Vertical - English World / Asia Pac region for Teleperformance
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Chief People Officer And Chief Diversity OfficerTeleperformance Group Aug 2020 - Present
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Senior Vice President - Compliance And InnovationPacific Pulmonary Services Nov 2009 - May 2013UsI am responsible for the following functions:Corporate ComplianceInformation TechnologyLearning and DevelopmentCommunicationsPMOSales Force Implementation and AdoptionBusiness Transformation and Process -
Sr. Vice President Enterprise OperationsPacific Pulmonary Services Nov 2009 - Nov 2012UsResponsible for:Revenue Cycle ManagementInformation Technology and InnovationCustomer/Patient CareLearning and Development
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Senior Vice President Card Member ServicesCitibank Oct 2006 - Nov 2009New York, New York, UsLead the US Cards Customer Care team. Responsible for both US Care Center Operations and all Global Near Shore and Off Shore operations in India, Philippines, Guatemala, Costa Rica, Puerto Rico and Mexico. -
PresidentThe Winters Group 2006 - 2006
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Vice President, Patient CareExpress Scripts Oct 2003 - Oct 2005St. Louis, Mo, Us -
Vice President Customer CareSprint Jul 1999 - Oct 2005Overland Park, Kansas, UsLead the Customer Care team for Sprint PCS (Now Sprint). Managed an organization of over 13,000 representatives in both the US and Off Shore Operations. Responsible for Learning and Development for the organization. -
Vp CareMarin Credit Card Services 2000 - 2001
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Concept ManagerWilliams Sonoma 1995 - 1997
Alan Winters Skills
Alan Winters Education Details
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Washington University In St. Louis - Olin Business SchoolBusiness -
Unlv Lee Business SchoolManagment
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Peter Skene Ogden Senior Secondary SchoolHigh School/Secondary Diploma Programs
Frequently Asked Questions about Alan Winters
What company does Alan Winters work for?
Alan Winters works for Teleperformance
What is Alan Winters's role at the current company?
Alan Winters's current role is Chief People Officer, Deputy Chief Compliance Officer and Global Ethics Head.
What is Alan Winters's email address?
Alan Winters's email address is aw****@****hoo.com
What is Alan Winters's direct phone number?
Alan Winters's direct phone number is +181681*****
What schools did Alan Winters attend?
Alan Winters attended Washington University In St. Louis - Olin Business School, Unlv Lee Business School, Peter Skene Ogden Senior Secondary School.
What are some of Alan Winters's interests?
Alan Winters has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Alan Winters known for?
Alan Winters has skills like Vendor Management, Process Improvement, Healthcare, Business Development, Business Process Improvement, Budgets, Management, Leadership, Cross Functional Team Leadership, Business Transformation, Call Centers, Operations Management.
Who are Alan Winters's colleagues?
Alan Winters's colleagues are Chelsia Roberts, Tim Cadet, Shalini Kalyanithevar, Pedrina Santana Ferreira, Urvashi Patel, Willian Henrique Cintra Da Silva, Natan Jesús Serrano Lona.
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