Alan W. Email & Phone Number

Vancouver, WA, US

Vancouver, Washington, US

• As a Systems/Network Engineer at The Neil Jones Food Company, I manage both on-premises and cloud network infrastructures, focusing on VMware optimization and core networking across our corporate office and three.
• VMware & Infrastructure Management: Lead VMware virtualization initiatives across all locations, managing IT systems including LANs, VLANs, WANs, and TCP/IP, to support robust and scalable IT operations.
• Microsoft 365 Management: Oversee Microsoft 365, boosting collaboration, productivity, and security.
• Hardware & Cloud Networking: Handle procurement and maintenance of IT hardware (firewalls, VM farms, routers, switches) and cloud networking (MPLS, IPsec), ensuring reliable and secure connectivity.
• Cybersecurity & Network Availability: Achieve high network uptime and security, manage firewalls, endpoint protection, and security policies to safeguard organizational data.
• Server, Backup & Application Management: Oversee server operations, implement data backup solutions using Veeam, and manage vital infrastructure applications (Manage Engine OpManager, LANDesk, Sophos Email, Endpoint.

Seattle, WA, US

• In my role as an L5 IT Support Engineer II at Amazon, I was responsible for maintaining comprehensive computing operations for the PDX nodes. My role involved leveraging technical expertise to support, develop.
• Server and Network Management: Oversaw server and network environments encompassing Windows, Linux, Cisco, and various switches. Responsibilities included upgrades, troubleshooting, configuring switches, and updating.
• Scripting and Automation: Specialized in automating manual tasks and developing small-scale tools to enhance team efficiency. Collaborated with the Application Development team to manage in-house tools used by our IT.
• Wireless Network Administration: Managed wireless LAN controllers and the overall wireless infrastructure within my designated node.
• Team Development: Actively participated in the hiring, training, and development of technicians and engineers at both the local and regional levels, fostering team growth and skill enhancement.
• Project Leadership: Managed and led various projects, both large and small scale, coordinating with internal teams and external vendors to ensure timely and successful project completion.

Vancouver, WA, US

• As a Network System Administrator at Columbia Machine, Inc., I was responsible for maintaining the computing environment, supporting network and server needs for ~500 staff.Key Contributions:
• IT Ops & Networking: Developed strategies to improve application/service availability, scalability, and efficiency.
• System Upgrades & Maintenance: Managed switch and server firmware upgrades, system patching, hotfix applications, and hardware component updates.
• Network Performance: Conducted monitoring, troubleshooting, and tuning for optimal network operation.
• Backup Management: Utilized Veeam Backup and Replication for data replication and application failover, supporting business continuity and high availability.
• Server Environment Management: Oversaw a diverse range of Windows servers and configured Microsoft Active Directory, Azure Active Directory, and Group Policy.

Vancouver, WA, US

• At Columbia Machine, Inc., as an IT Helpdesk Technician, I provided essential support and technical assistance to users, addressing software, hardware, and other computer system issues.Key Contributions:
• Computing Infrastructure Improvement: Enhanced computing infrastructure through procurement and configuration, along with proactive project implementation.
• Customer Service: Utilized ticketing systems for effective tracking, documentation, and resolution of user issues.
• Issue Resolution Follow-up: Engaged with users via email, phone, or chat to ensure complete resolution of their issues.
• Desktop Environment Enhancement: Researched, suggested, and implemented projects to improve the desktop environment.
• Documentation and Training: Wrote and updated processes and manuals, crafting training materials for new and updated software and hardware.This role involved a blend of technical problem-solving and customer service.

Vancouver, WA, US

• In my role at Office Ally, I specialized in providing comprehensive training and technical support to customers, focusing on the company's web-based products and online services.Key Contributions:
• Customer Training & Support: Delivered detailed phone training to customers on using Office Ally’s web-based products, including Electronic Health Records (EHR) software and medical billing through the Office Ally.
• Software Issue Resolution: Investigated and resolved a variety of software issues for both internal and external users, enhancing overall user experience.
• Employee Training: Conducted training sessions for new employees on Office Ally services, ensuring they were well-equipped to provide high-quality service.
• Technical Support: Provided consistent technical support to both internal and external users, addressing and solving a range of technical queries.
• Support Ticket Management: Efficiently submitted support tickets in Jira for software bugs and customer service requests, contributing to the continuous improvement of software products.This role required a combination.