Alan Yip Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Hong Kong Sar

- Successfully managed the implementation of Point of Sales, Table Management, and Loyalty Program systems for corporate hotels, ensuring projects were completed within scope, budget, and time constraints while achieving high customer satisfaction. Oversaw all project phases from kick-off to completion, including requirements analysis, resource planning, task allocation, and progress monitoring.- Effectively managed client expectations and negotiated project requirements, change requests, and product enhancements to maintain adherence to agreed scope and timelines. Trained teammates on system implementation and integration, sharing insights and best practices for effective communication and cultural understanding with the China team.- Self-taught the integration of Point of Sales and Loyalty Program systems, maintaining ongoing communication with engineers in China and Hong Kong. Identified and reported bugs, ensuring timely resolution and smooth system operation.

Hong Kong Sar

• Executed market analysis about most of the then existing mobile Apps and websites related to eyeware in China and Hong Kong markets• Drafted a business proposal to the owner of the company about developing an eyeware related mobile App that was no sure winner back then with detailed analysis on Strength, Weakness, Opportunity and Thread of the market needs, competitors and company’s capacity etc. • Innovated and designed the functionalities, workflows, and layouts of the App by utilizing Product Market Fit approach for the first version of the App and launch it in the market to get feedback from consumers with limited investment in earliest time possible.• Managed and outsourced the development of the App to a software development company including vendor selection. Held regular and constant meetings with the nominated vendor to ensure the development were in progress and in line with scope and schedule, as well as negotiated for change requests and executed comprehensive user testing.• Supervised and trained marketing team to promote the mobile App into Hong Kong market through social media platforms including posting original contents on Facebook, Instagram and YouTube, and advertising on Facebook and Google. • Approached hundreds of potential clients including luxury eyeware brands and retail shops in person or by email to convince them to join the platform in order to expand their market coverage and increase exposure. • Reported directly to the owner weekly about the progress and status of the projects from idea generation of the App to the usage statistics of it. Negotiated with him the direction of the App, the promotion approach and further investment required.

Hong Kong Sar

• Administered company computer and networking systems in an office, 12 retail shops, and a warehouse. • Enhanced and outsourced existing Point Of Sales system to improve accounting module to cut down 50% of accounting manpower.• Designed, implemented and managed data security and protection by employing Disaster Recovery methodology using both cloud storage and local backups.• Analyzed retail shops sales figures to identify shop performance and hot items to execute follow up actions to improve sales and revenue. • Managed procurement and logistic of tiles shipping from Europe and China to Hong Kong market.• Documented and submitted tenders to construction firms and institutions as a material supplier to promote company’s products.• Presented our high-quality products to interior design firms, and proposed attractive prices to employ our products in their design projects.

Hong Kong Sar

• Designed and implemented computerization of company’s daily operations including computer and networking systems, communication, documentation and data security.

Dongguan, Guangdong, China

• Designed and managed company’s computer and networking systems with 80 Windows PC, a Microsoft Exchange server, a file server and backup servers.• Established disaster recovery plan on data backup for offices in Dongguan, Shenzhen and Shandong.• Analyzed company’s manufacturing and operating requirements for selecting an appropriate ERP system.• Facilitated an efficient internal communication channel using Content Management System in intranet for HR and Admin Department to announce and get feedback from employees.

Master Of Science, Management Information System, Gpa 3.2/4.0

Bachelor Of Science In Business Administration, Management Information Systems, Gpa 3.7/4.0

Consecutive 3 semesters to be listed in Dean's List with Distinction, 2000 - 2001, for Outstanding Achievement in academic results.