• Led technology integration initiatives during acquisition to help enhance shipment tracking visibility and transportation management system optimization • Delivered key business objectives: forecasting, negotiating, coaching, and strategic problem-solving • Coached 3 team members through new processes, systems, and roles & responsibilities to successfully onboard more thoroughly and earlier than initially communicated/planned while also fostering a trusting culture• Improved $2M Business Unit topline and bottom-line profit contributions by optimizing performance with current accounts and bringing on new accounts delivering incremental volume • Established company best practices for strategic operational initiatives, account management, and customer service

• Established and successfully fostered 80+ long-term carrier-client relationships enabling freight transportation solution improvements, increased profitability (internally & externally), ongoing on-time customer service, and high customer retention • Managed a diverse cross-functional team of logistics professionals, fostering a culture of collaboration and continuous improvement to enhance operational efficiency and team & client satisfaction through sharing best practices, timely communication, intentional team development, and thorough business analysis• Recognized internally (cross-functional team members) and externally (clients) as excellent team member and leader for tenacious work ethic, analytical horsepower, attention to detail, financial acumen, and collaborative workstyle • Crafted detailed SOPs on all 80+ managed accounts to drive efficiency, establish consistent data outputs, easily monitor and discover performance optimization opportunities, and seamlessly onboard new hires or new clients with relevant resources • Outlined, shared and updated companywide best practices, resources, to ensure data integrity, consistent client management, uphold client expectations, and drive cost and process efficiencies

• Consistently met and exceeded yearly sales quotas, including generating 15%-18% profit margins year after year, surpassing peers/industry standards by 30%+• Developed a nationwide, customized carrier sourcing network/database to fit each client’s supply chain needs and rolled out approach as company best practice to management, peers and new hires • Trained and supported (5) new employees using best practice techniques in sales, forecasting, negotiations, and pricing strategies• Managed internal accounting of shipments, invoicing, and carrier performance metrics then analyzed results to develop and implement optimization opportunities • Conducted market research and used trends, insights and learnings to educate, inform and optimize client collateral

• Led business development initiatives, resulting in more than twelve organically grown new clients within the first year• Analyzed operational and financial performance metrics revealing opportunities to optimize transportation networks which reduced client costs by 20-30% and improved service delivery efficiencies • Managed end-to-end supply chain operations integrating transportation management solutions to enhance route planning, shipment tracking, and real-time data reporting improving customer satisfaction and operational performance• Cultivated strong, long-term relationships with key clients through personalized service, timely communication, and thoughtful collaboration resulting in a 95% client retention rate and a consistent stream of repeat business

• Analyzed freight market trends to identify improvement areas, provide strategic solutions, and support change implementation• Collaborated with carriers, vendors and internal teams to address logistical challenges and ensure timely deliveries