I am an experienced (Over 15+) Project & Services Sales Manager with a track record of success in building new markets and nurturing existing accounts. I have a proven ability to recruit, motivate and develop Contract Management teams to achieve challenging targets through effective Project Management & marketing strategies, whilst maintaining the highest standards of service. My strengths lie in customer relationship Negotiation, Management, team leadership, Customer Service planning, negotiation and influencing at all levels.
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Manager, Service Sales, Global ServiceVertiv Jul 2021 - Apr 2023Hong Kong Sar- Managed complete job process from order preparation through financial close-out - Oversaw some of the company’s largest projects and maintenance agreements, with budgets in excess of USD 10M- Ensured team were consistently meeting budget and deadline goals- Assessed and evaluated completed work, swiftly resolving project issues- Reported on financial analysis outcomes to add real value to customers and guide instrumental business decision-making- Effectively determined requirements, consistently achieving against budget and timeframe demands - Maintained strong customer satisfaction & high retention rate by identifying and addressing shortfalls - Coordinates the preparation and submission of Request for Quotation (RFQ) and other tender documents- Performed technical project team coordination to meet project objectives with regards to scope, schedule, and cost. -
Sales ManagerNetsphere Solution Limited 萬田商業有限公司 Jun 2013 - Jul 2021Hong Kong- Maintain established major accounts and develop new sales opportunities in the electrical products and project follow-up in Hong Kong and Macau market.- Work closely with system integrator, contractor, consultant and end user in Hong Kong and Macau market- Utilize products / solutions / services and customer knowledge to educate customers on value and application advantages, and how they meet customer's needs- Implement strategies and action plans to achieve the sector’s order budget and sales budget- Maintains a high level of customer satisfaction through increased availability / access, timely communication, placing accurate orders, tracking and expediting orders, and following up on accounts- Work collaboratively with other Project Managers to manage related issues on the multi-disciplinary projects and liaise with stakeholders on requirements.- Monitor customer account evolution, in terms of the customer’s business nature, business volume, business partners, financial situation and organizational aspects- Monitor competitor’s strategy and actions; and propose relevant action accordingly; Track new projects in the market and assist in the prescription process when required- System Assurance and Risk Management- Travelled to large scale exhibitions -
Project Manager - E&M, Fitting-Out And A&A WorksNetsphere Solution Limited 萬田商業有限公司 Feb 2011 - Jun 2013Hong Kong- Develop, prioritize and submit project plans, budgets and methodologies for all projects.- Identify short and long-term projects to be undertaken; performs feasibility needs analysis to determine project timelines.- Manage the work of engineering design, project management and installation teams. Monitor project progress and performance against the project plan; identify and resolve operational problems and minimize delays.- Manage project resources, performance reviews and post implementation evaluations.- Lead, direct, evaluate, and develop the team to ensure that projects are completed on-time, within budget and according to project specifications.- Maintain good relationship with existing and potential clients -
Sales ExecutiveNetsphere Solution Limited 萬田商業有限公司 Dec 2006 - Jan 2011Hong Kong- Co-ordinate sales process, including making cold-call and warm-call to potential clients, arranging formal sales meetings, presentations and site-visits, issuing quotations, arranging schedules of delivery and installation, providing after-sales services.- Identify and secure new business opportunities.- Enhance market penetration and increase market share.- Develop and maintain close business relationships with clients and gather important marketing information.- Drive marketing and promotion activities.- Achieve sales target. -
Administrator ClerkSouth China House Technology Ltd Dec 2005 - Nov 2006Hong Kong- Coordinate with overseas customers, forwarder, shipping companies & manufacturing / vendors- Monitor shipment & delivery schedule with clerical & administrative support
Alan W. H. Tam Skills
Alan W. H. Tam Education Details
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Goethe Institut Hong KongGoethe-Zertifikat A1 -
Pro-Act Training And Development Centre (Electrical)A0 -
Computer Science -
Construction Industry CouncilIntermediate
Frequently Asked Questions about Alan W. H. Tam
What is Alan W. H. Tam's role at the current company?
Alan W. H. Tam's current role is Service Sales Manager at Vertiv.
What schools did Alan W. H. Tam attend?
Alan W. H. Tam attended Goethe Institut Hong Kong, Pro-Act Training And Development Centre (Electrical), University Of Bristol, Construction Industry Council.
What skills is Alan W. H. Tam known for?
Alan W. H. Tam has skills like Team Leadership, Product Development, Microsoft Office, Manufacturing, Sales Management, Customer Service, Negotiation, Key Account Management, Sales, New Business Development, Microsoft Excel, Sales Operations.
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