IT Program Manager, led the Streamline Claims Process Program with goal to simplify customer claims handling. Objective met to free up additional time and resources to provide enhanced support and value to our customers.Delivery Lead, played a key role in overseeing the Claims IT Business transformation to introduce the Enhanced Care program that brought forth a new care-based model introducing tailored treatment plans for all BC residents.

Delivery Lead, orchestrated the Claims IT Business transformation for the crucial corporate initiative, Rate Affordability Action Plan. Successfully directed the IT transformation that played a key role in restoring financial stability to ICBC and significantly contributed to enhancing the affordability of insurance rates for the benefit of BC residents.

Led multiple Disciplined Agile delivery teams to successfully implement Claims business application enhancements, including a new Material Damage application, providing modern tools for collision repair partners. Delivery Manager, supported major technical upgrade for key anchor Claims business application (Guidewire), to enhance and better position for the future.

Developed enterprise strategies and provided technology and solution direction in areas of Claims, Insurance, Driver Licensing business. Supported overarching governance architectural decisions to reinforce alignment with corporate technology direction. Co-developed technology alignment strategy that served as foundation guiding principles of technology design.

Responsible for developing selected information technology strategies and architectures at an enterprise level. Provide leadership and guidance to corporate business and Information Services project teams to empower them to ensure alignment with business goals and strategies, corporate technology strategies and enterprise architecture specifications.

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Solution Architecture & Design supporting, but not limited to, the core HR portfolio. Contributed to the planning for technology and business alignment. Provided technical leadership and guidance for implementation of medium to large multinational projects.

As a Certified Technical Consultant, Alan worked with customers to provide solutions supporting, but not limited to, Oracle & PeopleSoft Enterprise technologies. Alan maintained a professional level of communication and often engaged with customers at a senior management and executive level. Customers include Fortune 500 companies in the United States, medium to large sized Canadian organizations and a UK based multinational organization with over 100k employees - each of the companies represented in either the public, private or government sector.

As a web developer, implemented Enterprise Employee Portal. Developed various web applications. Assisted in the in the design of the new, and still currently used, Point-of-Sale system where I developed the storyboards, navigation and business workflow processes.