Alana Cotter Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Okemos, Michigan, United States

- Returned to Guest Services team after completing Business Operations Internship.- Provide top-notch customer service by answering phone calls, scheduling appointments, and making recommendations on products and services.- Increase efficiency by proactively identifying opportunities for maximizing the number of service appointments each day.- Trained new team members on best practices for answering phone calls and scheduling appointments, improving overall customer service.- Conducted a project that involved compiling data on Excel to analyze peak times of the salon, providing insights on staffing and scheduling needs to improve salon operations.

East Lansing, Michigan, United States

- Continued support for MedSpa social media activities after completing Business Operations internship.- Developed and implemented successful social media giveaways to increase engagement and reach of the Medical Director's Instagram and Facebook pages.- Worked collaboratively with the MedSpa team to ensure consistency and alignment in brand messaging across all social media platforms.

East Lansing, Michigan, United States

- Established a social media presence for the Medical Director by creating Instagram, Facebook, and blog posts on the Douglas J platform, aimed at raising awareness of the MedSpa and educating potential customers.- Conducted in-depth research on Douglas J MedSpa services, crafting informative content to engage customers and identify target audiences for each service.- Utilized Excel to analyze data trends and identify key performance indicators for placement rates across 6 different school locations and 3 programs, ultimately compiling a report that led to strategic decisions on resource allocation.

East Lansing, Michigan, United States

- Managed phone calls and scheduling appointments, ensuring exceptional customer service.- Acquired extensive knowledge of salon services and product lines to better assist clients and effectively promote and sell products in the retail area.- Maintained organization in a fast-paced environment through collaboration with educators and coworkers in order to coordinate schedules for massage, esthiology, and cosmetology students and their guests.

Michigan, United States

- Utilize social media platforms to release statements and monitor discussions amidst proposed law changes in the industry to ensure accurate information, address concerns, and uphold the organization’s reputation.- Stay up to date with trends and law changes in the beauty industry to inform beauty professionals in Michigan of important information and updates through Instagram and Facebook.- Use of social media knowledge and Canva to make infographics that promote the organization with the goal of attracting new members, and strategically design content to be part of a cohesive vision, be attention-grabbing and have the necessary information presented in a clear and concise manner.

Dublin, County Dublin, Ireland

- Collaborated closely with the owner and founder of the company to develop and refine the brand image, merging two distinct parts of the business into one cohesive vision to enhance the appeal of the website and social media channels to customers.- Designed content for the Shopify platform, including website imagery, email blasts, informational packets for shipments, and promotional materials, all aimed at expanding MuMe's target audience.- Conducted extensive research on industry trends to craft compelling blog posts for new launches, such as the new branding launch and new product launch, communicating MuMe's vision and goals, and providing guidance on how to use their products.- Monitored the success of various projects, analyzing engagement and customer participation to determine effective marketing and media strategies.

Commerce, Michigan, United States

- Promoted from crew member to manager in March of 2019.- Grew leadership skills by managing a team of nearly 20 crew members through building connections with my coworkers.- Successfully established myself as a manager through demonstrating professionalism and work ethic.- Managed day-to-day store operations and ensured that the restaurant ran smoothly through inventory management, task delegation, and addressing customer concerns.

Bachelor Of Arts - Ba, International Relations And Affairs

High School Diploma