Alana Rivera Email & Phone Number

New York City Metropolitan Area

-Assist in daily administrative tasks- Drafting press releases - Pitching to media for clients- Researching for PR clientsSorted weekly media opportunities relevant to clients- Assist in updating media and jewelry industry database- Write editorials for Pietra Communications website- Researches clients for interviews- Prepares personalized and relevant interview questions- Generates captions for social media posts- Utilize technology relevant to a successful agency, such as Cision, WordPress, and Constant Contact

United States

Management of Customer Service and Operations:-Manage overall branch operations and supervise the management team-Develop overall branch business and operational strategy-Oversee the development and maintenance of the Branch operational plan-Manage the efforts of Branch employees in providing a high level of customer service-Evaluate customer service performance of Branch employees-Proactively seek process improvement to ensure high quality customer service-Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable lawsHuman Resource Management: -Supervise and coordinate the efforts of the Branch management team-Supervise, mentor, train, coach, evaluate and develop staff-Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance-Conduct and/or participate in the recruitment, interviewing and hiring of branch employees-Evaluate, document and confer with management team regarding employee performance-Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actionsInvestigate/resolve employee complaintsSales and Marketing/Financial Performance:-Develop overall sales and marketing strategy for the Branch-Plan for future growth of Branch-Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business-Train, motivate and coach employees to increase branch sales -Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectable accounts, and recommending accounts for referral to collection-Supervise and train other employees regarding branch receivables-Review and analyze reports, financial statements and billingFleet Management and Maintenance:-Develop overall fleet strategy for Branch-Plan and oversee management of the fleet

New Jersey, United States

-Supervised and delegated tasks to Team Members.-Assists in training of new Team Members, utilizing learning checklists and training materials.-Kept all cases and shelves clean, well-stocked, and properly rotated.-Resolved difficult customer situations.-Ensured all necessary breaks were given.-Communicated team concerns to the Team Leader and Associate Team Leader.-Communicated attendance issues or concerns to Team Leader and Store Leadership.-Set and achieved the highest standards of retail execution.-Fostered and encouraged a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

Bronx, New York, United States

-Checked the temperature of the food to ensure safety.-Administering cash positions and dealing with bank deposits.-Made sure that all employees were aware of new advancements.-Purchased supplies and kept low labor costs.-Supervised food safety and cleanliness procedures to ensure the team was meeting McDonald's standards.-Communicated effectively with Crew and the next Shift Managers to help them prepare to run a great shift, too.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 3.8 Gpa

4.0