Alana Bolton Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Sydney, New South Wales, Australia

Penrith, New South Wales, Australia

Richmond, New South Wales, Australia

Sydney, Australia

• Ultimate responsibility of the National Company Car Fleet – Average 1372 vehicles - 968 active vehicles & 404 ready for disposal.
• Processing, allocating, coordinating of new and replacement car orders for head office staff, Sponsorship, PR, Fleet Evaluation and external partners. Average of 120 car orders per month.
• Coordinate with our external stakeholders the preparation, registration and delivery of all new and replacement car orders.
• Organisation of both local and interstate vehicle transport.
• Managing vehicle registration expiry of the National Company Car Fleet to ensure that no vehicle is operated when unregistered.
• Managing the vehicle grounding prior to disposal. Arranging repair quotations and recharging of costs.

Sydney, Australia

• Communicating with internal and external customers.
• Answering phone, written and email correspondence.
• Distribution of concerns to relevant field representatives
• Recording of complaint details into the customer complaint management system.
• Case Management - Monitoring the timely resolution of all concerns.
• Completing vehicle buy backs, sourcing replacement vehicles, arranging transport, preparing release deeds.

Sydney, Australia

• Direct (Phone & Email) Relationship Management, Customer Service and Sales.
• Growing and managing a portfolio of approximately 700 Premier clients – portfolio value $58, 000, 000
• Proactively build on the existing portfolio, by increasing business opportunities. Identifying prospects and establishing relationships to win business.
• Maximise sales conversions, identifying cross sale opportunities and present solutions to customers that achieve a common goal which is favourable for both the bank and the customer.
• Provide clients a full product suite of general insurance through the Allianz platform. Quoting and converting sales for Home, Contents, Car and Travel Insurance.
• Increase bank assets by $2.2m per month, increase bank liabilities by $500,000 per month

Sydney, Australia

• Front line branch, face to face Relationship Management, Customer Service and Sales.
• Built a brand new portfolio, grew and managed this portfolio to approximately $68,000,000 from 2008-2010
• Identifying business opportunities, prospects and establishing relationships to win business.
• Coaching and Training of up to 15 Staff members to identify business opportunities and create referrals. Training of new to bank staff and providing support as a mentor to staff looking for career progression.
• Identifying cross sale opportunities and maximising sales conversion through thorough needs analysis.
• Provide clients a full product suite of general insurance through the CommInsure platform. Quoting and converting sales for Home, Contents and Car.

Sydney, Australia

• Front line branch, face to face Customer Service and Cash Handling
• Establishing relationships to win business and identifying business opportunities
• Sales of Bank Products - Home Loans, Investment Home Loans, Everyday Banking Accounts and Credit Cards
• Maximising sales conversions and identifying cross sale opportunities
• Presenting solutions to customers, which are tailored to their goals
• Provide clients a full product suite of general insurance through the Vero platform. Quoting and converting sales for Home, Contents and Car.

Wellington & Wairarapa, New Zealand

• Front line branch, face to face Relationship Management, Customer Service and Sales. Products include Home Loans, Investment Home Loans, Insurance, Everyday Banking Accounts, Credit Cards, Life and Income Protection.
• Growing and managing a portfolio of approximately 3000 customers
• Ability to approve Lending decisions for applications submitted up to $500,000 NZD
• Coaching and Training of up to 20 Staff member to identify business opportunities and create referrals. Training of new to bank staff and providing support as a mentor to staff looking for career progression.
• Managing Customer Debt Recovery
• Identifying business opportunities, prospects and establishing relationships to win business.