Alana Calhoun Email & Phone Number

Rowe, Massachusetts, United States

As Marketing Manager at The Rowe Center, I lead efforts to raise awareness and engagement for our diverse programs. I promote events across platforms, manage branding, oversee website updates, and craft compelling marketing materials. My role contributes to The Rowe Center's mission of fostering self-discovery, intercultural understanding, and.

Anna, TX

Consult with business owners on how to best establish or maintain their online presence and create business solutions to help run their business more efficiently and increase revenue.Lead a team of developers, content writers, designers and project managers to create beautiful, conversion focused websites.Specialize in white-glove account management and.

Dallas/Fort Worth Area

Connecting buyers to businesses through Pay Per Call Lead Generation.

Las Vegas, Nevada Area

Program Co-Coordinator for the Small Build & Construction Technology Conference as part of the TIny Livng @NHS featured at the National Hardware Show. We are booking speakers and innovative construction technology leaders for a 2-day conference and pitch competition to be held in Las Vegas May 7-9 by Reed Exhibitions.

Frisco, TX

Perform new client meetings to bring focus to the website build, identifying the purpose and goals of the project.Create sitemaps and wireframe designs to designers and developers to produce beautiful, functional, SEO friendly websites.Coordinate with clients and SEO Team to gather and optimize content.Hiring of designers and developers.Hiring of Project.

Dallas/Fort Worth Area

Support small business clients with their online marketing needs.Identify areas where our SEO, PPC, and Content Marketing offerings could help small business owners increase conversions from web traffic to sales.Coordinate with the SEO Manager and Production team to execute marketing plans.Meet with clients to resolve concerns and create marketing.

Frisco, TX

Work actively with our clients to identify areas where online marketing could benefit their business.Write and publish blogs on WordPress sites.Write, design and publish e-newsletters.Social Media Marketing and paid campaign management.Support Executive staff.Attend networking meeting to promote our brand and offerings.

Plano, TX

• Provided accurate solutions and excellent customer care resulting in a division success of a 4% increase in overall Customer Satisfaction. The best increase in recent years.
• Improved customer’s productivity through educating them on program features and available help tools.
• Top performer in training and on the floor. Consistent improvement in customer satisfaction goals each month.
• Identified call drivers and communicated them effectively to leadership from 45-50 daily calls.
• Collaborated and communicated with multiple departments, improving company processes.
• Received strong ratings on performance reviews, resulting in 120% quarterly bonus payout.

• Homeschool Cooperative:
• Served on Co-op Advisory Board to govern a 150+ student body, establish guidelines, policies and planning of classes, culminating into a well-organized and effective learning cooperative.
• Supported and trained a team of 20+ instructors in resolving parent-teacher concerns and classroom issues, giving them needed confidence and skills to instruct an average of 10 participants.
• Shared in online discussion to support and advise new participants, ensuring a completed school year at home. Relief Society
• Served in leadership for one of the oldest and largest women’s organizations in the U.S.
• Created tracking system for contact with members.

• Performed security audits on WAN and collaborated with all airports in North American Region ensuring system security.
• Modified scripts and executed queries, generating audit reports.
• Resolved security issues for WAN, collaborating with all airports in North American Region for monthly password resets, ensuring system security while adhering to security protocols.
• Worked independently and on call, reporting to off-site supervisors via written and oral communication.

Carrollton, TX

• Supervised a twelve-person team, conducting performance reviews based on daily metrics, consistently reducing escalations through mentoring and coaching.
• Established, wrote and communicated policies and procedures to be included in employee manual and trained new employees, creating a confident and efficient call center.
• Implemented and authored new database design and requirements in our department resulting in a safer customer database, as well as making customer contact and sales reports more accessible.

Carrollton, TX

• Supported 5 executives in small, quickly growing upstart business.
• Generated correspondence for all executives while maintaining schedules and appointments.
• Handled front desk receptionist responsibilities and conducted tours of the plant for visiting customers.
• Performance resulted in promotion to co-manage the company’s skin care line.
• Skin care position resulted in promotion to order processing manager with new business venture.

Dallas, TX

• Conducted interviews and made hiring decisions, placing best candidates in their ideal positions.
• Worked with hiring managers to identify criteria for each applicant, creating a concise job description.
• Maintained relationships with clients through creative methods of communication.

2 Years, English/Art History

Advanced Diploma