Alana Charboneau Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Homer Glen, Illinois, United States

Maintaining relationships with vendors, exhibitors, and venues while continuing to find new ones. Planning events for the community with all details and aspects, including entertainment, food, space, seating, vendors, education and more. Managing events and addressing potential problems that may arise or, make changes if necessary.Learning and practicing.

Homer Glen, Illinois, United States

Maintaining relationships with vendors, exhibitors, and venues while continuing to find new ones. Planning events for the community with all details and aspects, including entertainment, food, space, seating, vendors, education and more. Managing events and addressing potential problems that may arise or, make changes if necessary.Learning and practicing.

Wheaton, Illinois, United States

• Heightened branding on social media through digital platforms- Facebook, Twitter, Instagram, Constant Contact.
• Created weekly social media posts and wrote captions to increase views, likes, and followers.
• Work positively as part of a team, assisting the executive chef and bartending manager to research and promote weekly food and drink specials at the restaurant.
• Proactively engage in responding to customer questions and feedback on all media outlets.
• Created a weekly newsletter containing company news, special events, and upcoming features. Features include special dishes and deals during holidays.
• Participate in weekly management meetings to provide accurate feedback about the company’s social media presence. Focus on how the customer responded to special positively/ negatively. Make recommendations for future.

Downtown Wheaton, IL

• Organized reservations to facilitate smooth seating and exceed customer satisfaction.
• Provide accurate and appropriate information in response to customer inquiries.
• Make reasonable procedure exceptions to accommodate special customer requests.
• Use clear communication with servers and the kitchen if special requests are made for special occasions etc.
• Engaged audience through multiple social media platforms about food specials and upcoming social events.
• Created flyers for special announcements.

Normal, Illinois, United States

Bloomington/Normal, Illinois Area

- Worked with the program Marketron to execute advertisements for radio shows, collect invoices, and bill the station sponsors- Worked alongside other Interns as well as Traffic Director and Assistant Traffic Director

Bloomington/Normal, Illinois Area

• Assisted perspective students in finding their way around campus
• Provided information about ISU’s campus and opportunities available for growth at the university

Naperville, IL

• Faced and stocked shelves in grocery department to promote greater sales.
• Provided excellent customer service answering inquires both on the phone and in the store.
• Assisted with checkout when store volume was high.

Communications, Mass Media

Activities and Societies: 103.3 WZND Radio and Transfer Student Assistant Program

Education record

Activities and Societies: - Participated in creating the high school yearbook (two years) (interviewing, photographing, creating pages.