Alana Clark Email & Phone Number

Louisville, Kentucky, US

Louisville, Kentucky, US

• Assisted clients with building reports
• Payment reconciliation
• Represent during internal project meetings and provide status on progress of activities and deliverables to various business leads.
• Worked with multiple vendors for data integrations
• Guide, establish, document, validate and evaluate customers’ system requirements
• Supervise consulting sessions (on the phone and in-person) and document with meeting minutes

Washington, DC, US

• Setup and installed technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.
• Worked directly with clients to manage initial access, map and transfer data, create process documentation.
• Trained and coordinated training for client users. Test and troubleshoot functionality of installed systems; identified and documented technical issues to be escalated to product and system integration teams for.
• Provided feedback based on client experiences with product and professional service teams for product and process improvements.
• Worked on multiple implementation and consulting projects simultaneously.
• Served in a consultative role with clients to advise of best practices where appropriate.

Atlanta, Georgia, US

• Provided documentation and researched US tax laws.
• Assisted clients with entering payroll adjustments and completing payment reconciliations and processing.
• Updated employee HR profiles with current federal and state tax exemptions.
• Analyzed compensation data.

Minneapolis, Minnesota, US

• Trained clients on how to enter Human Resource Data into software applications
• Composed training materials for administrative personnel and employees on how to process payroll, request time off, submit forms, and perform other daily tasks
• Coached HR staff on how to organize and capture Human Resource data efficiently
• Coordinated meetings to troubleshoot, analyze, and solution complex Human Resource issues
• Helped clients stay compliant with the Fair Labor Standards Act
• Managed project timelines

Atlanta, GA, US

• Utilized problem solving and technical skills to effectively solve customer's question and/or technical challenges.
• Accurately documented all customer interaction, research and resolution.
• Acquired product knowledge to competently demonstrate the products and services.
• Assisted customers with user interface and site navigation.
• Project lead for login, search, usability, and technical support for multiple proprietary products and services.
• Project lead providing high quality customer support to internal and external customers via phone, email, and chat.

Athens, GA, US

Answered student inquiries about academic advising also made academic advising appointments for students at the University of Georgia