Alana Culwick Email & Phone Number

Australia

Office of the Secretary

• Key Responsibilities:
• Development of promotions and resources required by the sales team and external customers
• Cross functional project support
• Key liaison for both internal and external stakeholders
• Administration of customer education and incentive programs including the clean up of associated electronic databases
• Data entry and validation

• Key Responsibilities:
• Deliver an exceptional standard of customer service at all times whilst ensuring customer access to accurate product and ordering information
• Patient file management (100+ at any given time) and tracking system updates, both in hard copy and electronic
• Coordinate send outs, pickups and returns of medical devices along with the management of all related documentation
• Accurately process 100+ credits/debits per month whilst updating the database to reflect transactions

Mt Waverley

• Key Responsibilities:
• Motivate and develop staff competencies through accurate and reliable training, coaching, counselling and mentoring
• Articulate both team and organisational goals in an effort to motivate and inspire staff
• Conduct routine staff performance reviews, encourage open discussion and self-evaluation
• Organise and coordinate conference weekends and all associated activities
• Update process manuals and learning resources. Ensure accessibility to all staff

Mt Waverley

• Key Responsibilities:
• Provide an exceptional standard of customer service to both internal and external customers
• Process on average 50-60 orders per day whilst managing on average 50 calls per day
• Accurate and efficient data entry processing
• Assess inventory and place stationery orders on a weekly basis
• Organize pickups and returns, maintaining accurate paperwork and tracking information