Alana Santos, Msei Email & Phone Number

Los Angeles, Ca, Us

Lead a team of hourly workforce, responsible for running operations, while engaging the team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. Play a key role in maintaining the customer expectations to ensure customer orders are delivered at the right time, to the right location.

Coach and develop my team of Amazon associates in a distribution warehouse environment. Main focus on motivating, mentoring, and managing team. Ensure that my team of Amazon associates have all the tools needed to succeed for any task during a shift.

Miami, Florida, United States

Administers and troubleshoots computer-based and paper-based exams. Interprets and implements testing policies and procedures. Prepares logistical paperwork for the administration of tests. Keeps accurate confidential records and ensures the integrity and security of all exams. Scores and reports test results to students and faculty. Assists students with issues related to testing. Disseminates information about tests and services provided by the department. Enters and retrieves test records. Processes scores received from other institutions as per established procedures. Gathers and reports daily testing and department data. Documents incident/irregularity reports in a concise and accurate manner. Assists with student feedback and office related job tasks. Maintains the security and integrity of test materials. Operates scanner and converts confidential documents into electronic format. Performs other duties as assigned.

Miami/Fort Lauderdale Area

Performed duties as in assisting in the preparation of the testing room, monitoring students during test sessions to ensure a secure testing environment, providing aid to examinees in the completion of demographic information before starting the test, controlling admission to and from the testing room and performed other duties as assigned.

Miami/Fort Lauderdale Area

Performed basic clerical and administrative support duties for the New Student Center. Some of the responsibilities consist of filing, answering phones, preparing and processing all necessary forms, and or perform other duties as assigned.

Miami/Fort Lauderdale Area

Provided assistance to new and prospective students for the New Student Center, which consist of helping student enroll, providing information. Responsibilities are receiving, answering and transferring calls, guide students on the enrollment process as requested, perform assigned duties, and other administrative duties.

Miami/Fort Lauderdale Area

Acted as a mentor for 9th graders, which advised, supported, guided and assisted students with their needs. Mentors had the responsibility to communicate with the students, meet with students, and enhance decision-making and problem-solving skills.

Master Of Science - Ms, Sport Management

Master Of Science In Entrepreneurship And Innovation, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Business Administration - Bba, International Business

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma

High School at Madison, Wisconsin.