Alana Gundavarapu Email & Phone Number

Ottawa, On, Ca

• Provided a fun and comfortable atmosphere for clients• Made company advertisements and products using Photoshop CS6 • Delivered quality finished products quickly and efficiently • Worked well with clients to provide a custom experience/product• Portfolio located at theartistalana.weebly.com

Orleans, Ontario, Canada

Ottawa, Ontario, Canada

Handle all custom client orders from booking to after sales supportManage day to day operations, keeping everyone on scheduleAs photographer, I provide a fun and comfortable experience for clients of all ages, including newborns Responsible for designing and setting up lighting, backgrounds and props to create a customized shootPhotograph sessions from 1-10 clients with and without assistantsAssist other photographers in studio to help pose and set up props/lightingClients regularly request me to be their photographer Shoot sessions efficiently, providing a well rounded portfolio for clients to choose from during the sales processRegularly meet and exceed sales goals for our location and the regionAccurately document all aspects of a client’s session from initial phone call to any after sales questions and future bookingsReceive product, check, and distribute to clients after their session dateCommunicate in english and (some) french during sessions and sales processPassport Photographer for clients all over the worldVery familiar with using search engines, such as google, to locate government websites for information on passport/visa photo regulations with no errors to dateAssist and innovate on current and future COVID-19 procedures and precautions

Ottawa, Canada Area

• Maintained an attractive and efficient work environment according to corporate guidelines • Offered product suggestions to customers based on their wants and needs• Correctly answered all customer questions while promoting the benefits of our products• Knowledgeable in opening and closing procedures • Kept up to date with new products and product launches• Provided friendly conversational customer service to give each customer a personal shopping experience • Fully trained on cash including POS credit machines, exchanges, returns, and gift cards• Assisted in training seasonal associates on protocol and procedures

Farmingdale, Ny

• Worked well alongside managers, sales, interior designers, warehouse and delivery to have a productive and positive work environment • Handled all customer invoices from order to aftersales support and responsible for answering and facilitating phone calls regarding customer concerns• Contacted dozens of vendors regarding open and close orders in order to resolve client concerns and issues• Managed project regarding a more effective vendor contact list, which enabled a more proficient and user friendly address book. • Company paperwork was revised and enhanced for a clean and professional look. • Trained new employees on customer service operations

St. Bonaventure, Ny

• Used online library catalog to assist patrons• Worked well alongside librarians, university faculty, and students• Developed excellent filing and organization skills

Babylon, Ny

• Provided excellent and quality customer service while answering complaints and questions• Documented large amounts of information accurately and efficiently • Responsible for opening and closing procedures of booths• Trained new employees on policies, procedures, and quality customer service