Operations Coordinator
Working full-time at NHD, Canada’s largest network of house call doctors. Managing day-to-day operations for a growing team of 120 physicians with a focus on scheduling and physician engagement. In charge of organizing over 3500 shifts per year with over 95% accuracy rate, ensuring schedule effectiveness, conflict resolution, and consistency in providing area coverage across the GTA. Managing high volume of emails, SMS and phone calls from physicians regarding schedule conflicts, cancellations and additions, new physician on-boarding, patient reports and billings, medical equipment/supplies, patient complaints, contract adjustments, and more. Creating and presenting daily report summary on roster analytics and performance. Involved in business development for improving physician and patient processes. Working extensively with Microsoft word, outlook and excel.