Alana Contreras Email & Phone Number

Baton Rouge, Louisiana, United States

- Acts as the liaison to coordinate the movement of household goods. Focuses on providing excellent customer service.- Works directly with TSP and Customer on the scheduling of all moving services, critical needs, and problem solving- Calmly and professionally handle displeased customers and provide timely feedback to management regarding customer concerns.- Monitors and tracks all Military orders with TSP from receipt of shipment to the completion of pick up.- Maintain an accurate hard copy file making sure to include all weight tickets, inventories, GBL, other required documentation. Printing out all email approvals and communication when the files are completed.- Accurately maintain our Move Management Software. Verify details and update the system and operations immediately when survey results are received.- Communicate with dispatch when orders change.- Requesting authorization from the TSP for services that are out of the normal. Bulky items, crates, 3rd party services, etc.- Responsible for working with TSP and all 3rd party service providers to ensure timely communication of transferee requested order fulfillment and change management.

- Collaborate with management to modify daily routes to accommodate the needs of customers- Strong knowledge of the roadways throughout the immediate area- Maintain HOS logs and Daily Maintenance records- Provide continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Biology/Biological Sciences, General

Associate'S Degree, General Studies