Alan Leon Email & Phone Number

Bronx, New York, United States

• Orchestrating seamless interactions among Nurse Care Managers, patients, and internal departments, maintaining top-notch quality assurance & resolving member inquiries, improving patient satisfaction & operational.
• Managing the HHAX (Home Health Aide Exchange) portal, ensuring prompt follow-up on member-related correspondences, thereby improving response times and service quality for patients & home health aides

Bronx, New York, United States

• Led a team of four in processing caregiver employment documentation, overseeing document reviews, & ensuring data accuracy in line with HIPAA guidelines, thereby enhancing compliance, reporting & operational.
• Collaborated with HR to onboard dozens of caregivers monthly, providing essential training and guidance in work etiquette and time management, vital for their effective integration and performance in caregiving roles.

New York, New York

• Coordinated a team of 50+ employees, collaborating with 3 Sales Managers & the General Manager to achieve an $2M annual sales quota, leveraging fast-paced Manhattan foot traffic for strategic promotion & sales.
• Directly managed a 15-member electronics department, conducting bi-weekly one-on-ones to review and enhance sales performance, resulting in consistent achievement of sales quotas and exceptional team morale

Bronx, New York

• Met monthly sales quotas of $45K as an associate and steered a team of 6 to reach annual sales goals of $500K, despite the store's challenging location in a low traffic area, through strategic planning and team.
• Conducted weekly team meetings and monthly one-on-ones to review sales metrics, provide constructive feedback, and acknowledge strengths, fostering a positive and productive work environment

Bronx, New York

• Spearheaded creative promotional campaigns, including outdoor displays and in-store demonstrations, resulting in being recognized as ASM of the Month for six consecutive months across the district.

Bronx, New York

• Provided outstanding customer service, assisting customers in making informed purchasing decisions, and building strong customer relationships.